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Customer Service Representative

2 months ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lancaster General. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring a positive experience from initial contact to resolution.

Key Responsibilities
  • Registration and Scheduling: Accurately register patients, verify insurance information, and schedule appointments in a timely and efficient manner.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information on services and policies in a professional and courteous manner.
  • Point of Service Collections: Collect patient obligations, verify insurance coverage, and process payments in accordance with company policies and procedures.
  • Electronic Medical Record: Accurately document patient information, verify insurance coverage, and release orders in a timely and efficient manner.
  • Communication: Effectively communicate with patients, customers, and internal teams to ensure seamless service delivery.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service, registration, or administrative experience in a healthcare setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in electronic medical records.
Benefits
  • Tuition Assistance: 100% tuition assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off: Generous paid time off and paid holidays.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision coverage.