Appointment Scheduler and Customer Service Representative

3 weeks ago


North Myrtle Beach, South Carolina, United States Mercedes Benz of Myrtle Beach Full time
Service Department Appointment Coordinator Job Description

As a Service Department Appointment Coordinator, you will be responsible for responding promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries. You will also schedule service appointments, maintain a database of customer information, and follow up with customers to confirm appointment details.

This role requires excellent communication and interpersonal skills, strong computer skills, and proficiency in customer relationship management (CRM) software. The ideal candidate will have prior customer service experience, preferably in an automotive or service-related industry.

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. Additionally, we provide free health insurance, 401k match options, HSA company match contribution, dental and vision insurance, paid vacations, holiday pay, PTO pay, career advancement opportunities, and discounts on products and services.

If you are a dedicated and customer-focused individual who is passionate about delivering exceptional customer service and maintaining high levels of customer satisfaction, we invite you to apply for this exciting opportunity.



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