Dermatology Customer Service Specialist
4 days ago
At Waccamaw Dermatology, LLC, we are committed to providing high-quality patient care and exceptional customer service. Our dynamic team is dedicated to making a difference in the lives of our patients, and we are seeking a skilled Patient Contact Center Representative to join our team.
Job SummaryThis role is responsible for efficiently scheduling appointments for patients, answering inbound calls, and responding to online messages while maintaining professionalism and delivering excellent service.
Key Responsibilities- Answer phones, schedule patient appointments, register demographic information, and confirm insurance details.
- Schedule patients with various physicians/providers, handling multiple variations in scheduling needs.
- Verify insurance eligibility and multi-task in a fast-paced environment.
- Assist with referrals, text messaging systems, and provide courteous interactions via phone, email, or portal.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Escalate dissatisfied patients, offer support, and secure information within established procedures.
We require a Dermatology Customer Service Specialist with 1-2 years of call center or customer service experience, possessing excellent communication and organizational skills.
A High School diploma or equivalent is required. We also expect our candidate to work independently and as part of a team, adapting to operational needs and working extended periods on a computer screen.
Estimated Salary: $45,000 - $55,000 per yearWorking ConditionsThe position involves intermittent physical activity, including walking, standing, and sitting. Schedule flexibility is required based on operational needs between 7:30 am and 5:30 pm.
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Dermatology Support Specialist
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