Customer Service Representative Associate
3 days ago
Dependable Service Plumbing and Air is a family-owned business that has been serving the community since 2003. We pride ourselves on providing our customers with top-notch service and excellent workmanship. Our team strives to build long-term relationships with our clients by offering competitive rates, comprehensive benefits, and a positive work environment.
Job Summary
We are seeking a motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, answering incoming calls, and responding to customer inquiries in a prompt and professional manner.
Responsibilities
- Provide outstanding customer service by answering phone calls and responding to customer inquiries in a timely and courteous manner.
- Assist customers with scheduling appointments and answering service-related questions.
- Update customer profiles and ensure accurate information is maintained.
- Communicate follow-up information to customers regarding pending service requests.
- Collaborate with the service team to ensure timely responses to customer inquiries.
- Support the Service Dispatcher and Install Coordinator as needed.
- Educate customers about our products and services.
- Participate in outbound calling initiatives.
- Maintain a positive image of the company.
Requirements
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Able to multitask and answer a multi-line phone system.
- Strong customer service skills and ability to empathize with customers.
- Attention to detail and strong data entry skills.
- Ability to work in a fast-paced environment.
About the Role
This role offers a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical reimbursement, paid holidays, and paid vacation time. We also prioritize work-life balance and provide opportunities for professional growth and development.
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