Customer Service Representative Associate

3 days ago


Myrtle Beach, South Carolina, United States Dependable Service Plumbing and Air Full time
About Us

Dependable Service Plumbing and Air is a family-owned business that has been serving the community since 2003. We pride ourselves on providing our customers with top-notch service and excellent workmanship. Our team strives to build long-term relationships with our clients by offering competitive rates, comprehensive benefits, and a positive work environment.


Job Summary

We are seeking a motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, answering incoming calls, and responding to customer inquiries in a prompt and professional manner.


Responsibilities
  • Provide outstanding customer service by answering phone calls and responding to customer inquiries in a timely and courteous manner.
  • Assist customers with scheduling appointments and answering service-related questions.
  • Update customer profiles and ensure accurate information is maintained.
  • Communicate follow-up information to customers regarding pending service requests.
  • Collaborate with the service team to ensure timely responses to customer inquiries.
  • Support the Service Dispatcher and Install Coordinator as needed.
  • Educate customers about our products and services.
  • Participate in outbound calling initiatives.
  • Maintain a positive image of the company.

Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Able to multitask and answer a multi-line phone system.
  • Strong customer service skills and ability to empathize with customers.
  • Attention to detail and strong data entry skills.
  • Ability to work in a fast-paced environment.

About the Role

This role offers a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical reimbursement, paid holidays, and paid vacation time. We also prioritize work-life balance and provide opportunities for professional growth and development.



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