Field Service Coordinator

21 hours ago


Phoenix, Arizona, United States Sungrow Power Supply Co., Ltd. Full time
About Sungrow Power Supply Co., Ltd.

Sungrow Power Supply Co., Ltd. is a leading global inverter manufacturer with a strong 25-year track record in the solar industry. With over 269 GW installed worldwide, Sungrow is a leader in the research and development of solar inverters and energy storage systems.

Job Summary

We are seeking a highly skilled Field Service Coordinator to join our team in the Houston area. As a Field Service Coordinator, you will be responsible for coordinating the dispatch of Field Service Engineers and Vendors to provide onsite service, issuing purchase orders or task orders as required, and communicating professionally and effectively with Field Service Engineers and Vendors.

Key Responsibilities
  • Coordinate the dispatch of Field Service Engineers and Vendors to provide onsite service.
  • Issue purchase orders or task orders as required for Vendors.
  • Communicate professionally and effectively by phone and email with Field Service Engineers and Vendors on spare parts needs, dispatching and return of material.
  • Communicate with customers on the status of the arrival of Field Service Engineers and/or materials.
  • Review dispatch board to ensure Field Service Engineer's and Vendor's schedules make best use of time/costs.
  • Coordinate data entry in SAP and CRM based on Field Service reports that are turned in.
  • Work cross-functionally with procurement, third-party partners, regional competency center, and field service staff.
  • Assist in maintaining field service database, including customer data, service reports, and photographs.
  • Anticipate and resolve problems with minimal supervision.
  • Build and track required plans and schedules to conduct maintenance activities for multiple projects and sites as assigned.
  • Verify Vendor invoices correspond with services provided.
  • Provide feedback to supervisor regarding scheduling for new site.
  • Ability to work well under pressure while demonstrating accountability to achieve results.
  • Ability to effectively handle multiple concurrent activities.
  • Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
  • Adhere to security protocols and training, maintaining alignment with company policies.
  • Perform other duties as assigned to support company mission, values, and goals.
Requirements
  • Over 5 years of experience in a customer service role.
  • Bachelor's degree, technical degree, or equivalent experience.
  • Preferred experience in the solar industry.
What We Offer
  • Compensation commensurate with experience.
  • Competitive benefits package and employee programs.
  • Strong personal and company growth opportunities.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.



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