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Operational Manager for Restaurant Chain

2 months ago

Miami, Florida, United States IHOP Full time

Job Title: Operational Manager for Restaurant Chain
Company: IHOP

The Operational Manager is tasked with overseeing the management of all designated establishments within a region by executing the following key responsibilities:

  • Develop and implement training programs for all restaurant staff to improve operational efficiency and enhance customer satisfaction.
  • Implement annual financial strategies, local marketing initiatives, and service excellence plans.
  • Supervise restaurant operations with an emphasis on customer satisfaction, food quality, and service excellence.
  • Ensure adherence to all regulatory requirements.
  • Recruit, train, and maintain a skilled workforce in accordance with established protocols.
  • Manage employee turnover rates effectively.
  • Provide continuous coaching and oversee the restaurant's compensation framework.
  • Conduct regular performance evaluations.
  • Uphold company policies and operational procedures.
  • Ensure food quality aligns with established standards regarding recipes, presentation, and garnishing.
  • Monitor service times to meet and exceed customer expectations.
  • Effectively implement national and local marketing campaigns.
  • Complete necessary administrative responsibilities.
  • Perform additional duties as assigned.

Supervisory Responsibilities:

Accountable for the overall direction, coordination, and assessment of the business unit. Execute supervisory duties in accordance with the organization's policies and legal requirements. Responsibilities include interviewing, hiring, training, allocating work, conducting performance reviews, coaching, addressing customer feedback, and more.

Education and/or Experience:

A high school diploma or equivalent (GED) along with two to four years of relevant experience and/or training, or a comparable combination of education and experience.

About the Company:

Since its inception in 1958, IHOP has served as a gathering place for individuals to connect over breakfast, enjoy breaks, and grab meals before or after events. Regardless of the menu choices, a smile remains a fundamental element. Over the years, countless smiles have been shared, often captured in photos across social platforms. This cultural emphasis on smiles is so significant that the logo was updated to reflect this value. Anticipate engaging and exciting developments at IHOP, where a smile symbolizes the shortest distance between people.