Housekeeping Operations Manager

5 days ago


KailuaKona, Hawaii, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons Hotels Limited is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are committed to providing a world-class employee experience and company culture that enables them to deliver these exceptional experiences.

We believe in recognizing and welcoming our team members, and treating everyone we meet with the same level of respect and professionalism that we would want for ourselves. Whether you work with us, stay with us, or live with us, we strive to create impressions that will stay with you for a lifetime.

About the Role

The Four Seasons Resort Hualalai is seeking a highly skilled and experienced Housekeeping Operations Manager to join our team. As a key member of our Housekeeping Department, you will be responsible for overseeing the daily operations of the department, including managing staff, conducting performance evaluations, and ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards.

Key Responsibilities
  • Manage the Housekeeping Department, including supervising staff, conducting performance evaluations, and ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards.
  • Develop and implement daily production schedules, prioritize tasks, and assign staff to complete necessary activities.
  • Monitor staff activities to ensure that standards are being met, staff is being supported, and guest needs are being met.
  • Resolve customer complaints, handle guest interactions with the highest level of hospitality and professionalism, and respond to all guest requests in an accurate and timely manner.
  • Assure the financial goals of the department are being met, monitor and control labor expense and other divisional expenses, and recommend actions based on results of inventory.
  • Take action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees, and respond swiftly and effectively in any hotel emergency or safety situation.
Requirements
  • Previous housekeeping experience is preferred.
  • Weekend and holiday availability is required.
  • Successful candidate must possess legal work authorization in the United States.
Benefits
  • Salary Range: $69,000 - $74,000
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation, and Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary Team
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs


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