Customer Service Representative
2 weeks ago
Ingram Content Group is seeking a highly skilled and professional Receptionist to support our Headquarters Offices in La Vergne, TN. As a key member of our team, you will be responsible for maintaining a high level of knowledge regarding all Ingram policies, services, and procedures.
Key Responsibilities:- Maintain current knowledge of new policies, procedures, and company personnel by effectively utilizing the intranet to direct calls.
- Diagnose, discern, and resolve customer issues with minimal supervision.
- Maintain an elevated level of professionalism and courteousness in both physical appearance and demeanor.
- Process all administrative work as directed by the supervisor.
- Serve as the point of contact for customers reporting errors, tracking orders, and checking the status of orders placed.
- Make appropriate decisions when submitting credit adjustments and work to resolve discrepancies.
- Adhere to published work schedules and demonstrate flexibility as needed to support on-site happenings at the facility front desks.
- High School diploma or GED.
- 2 years of contact center/customer service experience.
- 1 year of experience in a receptionist or similar role.
- Successful completion of all Customer Care Specialist's certification training after hire.
- A highly competitive compensation package with generous benefits, including medical, prescription drug, vision, dental, and health care FSA.
- 10 vacation days, 10 sick days, and 3 personal days accrued annually.
- 401K match, life and AD&D, employee assistance programs, group legal, and more.
- Wellness program with access to an on-site gym and basketball court.
- Free card registration at the Nashville Public Library.
- Encouraged continued education with our tuition reimbursement program.
- Financial and in-kind opportunities to engage with non-profits in your community.
Ingram Content Group is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
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