Support Services Coordinator

6 days ago


Blue Bell, Pennsylvania, United States Ethos Therapy Solutions Full time
Company OverviewEthos Therapy Solutions is a leading provider of advanced support surfaces to home healthcare patients with pressure injuries. Our goal is to promote wound healing and greater independence for patients at home by helping clinicians align an ideal therapy surface to the patient's needs and treatment goals.

Job SummaryWe are seeking a highly skilled Support Services Coordinator to join our team. As a Support Services Coordinator, you will be responsible for providing exceptional customer service and ensuring that all incoming customer inquiries and requests are accurately and efficiently directed to the appropriate department for resolution. This is a full-time position offering a competitive salary of $45,000 - $55,000 per annum, depending on experience.

Key Responsibilities:
  • Reception and Initial Contact: You will be the first point of contact for all incoming calls to the company. You must greet customers professionally, understand their needs, and gather essential information.
  • Assessment of Needs: You will assess the customer's needs to determine the appropriate department or individual best equipped to handle the request.
  • Handoff Process: After assessment, you will route the call or inquiry to the correct department. This may involve live transferring the call, forwarding messages, or logging tickets for follow-up.
  • Documentation: You must document every interaction, including the nature of the inquiry, the customer's details, and the department or individual to whom the issue was handed off.
  • Clear Handoff Protocol: You must follow a standardized process to ensure that the receiving department acknowledges the handoff and accepts responsibility for follow-up and resolution.

Qualifications & Required Skills:
  • High school diploma or equivalent; additional education in healthcare administration or related fields is preferred.
  • 2+ years customer service experience in the medical industry with demonstrated ability to work effectively and verbally build strong relationships with various customers and colleagues to facilitate smooth communication and problem resolution.
  • Experience assessing customer needs quickly and determining the appropriate course of action.
  • Exhibited skill in providing clear and concise written and/or verbal communications.
  • Proficient using standard office software, including Microsoft Office; CRM, medical billing or call tracking programs.
  • Diligence in accurately documenting customer interactions and tracking issues through to resolution.

  • Support Coordinator

    2 weeks ago


    Blue Bell, Pennsylvania, United States Kaleidoscope Family Solutions, Inc. Full time

    About the RoleAs a Support Coordinator at Kaleidoscope Family Solutions, Inc., you will play a vital role in supporting individuals with developmental and intellectual disabilities to acquire and maintain skills essential for daily living. This position requires dedication, compassion, and a willingness to make a difference in the lives of others.


  • Blue Bell, Pennsylvania, United States Watermark Retirement Communities Full time

    We are seeking a Resident Support Coordinator to join our team at Watermark Retirement Communities. As a key member of our care staff, you will play a vital role in ensuring the well-being and happiness of our residents.About Our CommunityWatermark Retirement Communities is a Top 25 Best Workplace in Senior Housing, committed to creating a healthy and...


  • Blue Bell, Pennsylvania, United States Access Services Full time

    We are seeking caring and patient Direct Support Professionals to join our team on a full-time or part-time schedule with shifts in Blue Bell, Ambler, and the surrounding areas.About the RoleAs a Direct Support Professional, you will have the opportunity to provide supports to adults with developmental disabilities who desire to continue living in a home...


  • Blue Bell, Pennsylvania, United States Leta Loving Home Care Services Inc Full time

    Job SummaryLeta Loving Home Care Services Inc is recruiting an In-Home Patient Support Provider to join our team. This role involves working closely with clients and caregivers to deliver high-quality patient care and support in the comfort of clients' homes.Responsibilities include:Providing comprehensive patient care and supportDeveloping and implementing...


  • Blue Bell, Pennsylvania, United States Access Services Full time

    About Access ServicesAccess Services is a leading provider of in-home support services for adults with developmental disabilities and autism. We are dedicated to empowering individuals to live independently and achieve their full potential.

  • Support Specialist

    2 weeks ago


    Blue Bell, Pennsylvania, United States Real Estate Team in Blue Bell, PA Area Full time

    As a member of our dynamic Real Estate Team in Blue Bell, PA Area, we are seeking an exceptional Administrative Assistant to provide top-notch support and empower our agents to excel in their roles. This is an excellent opportunity for individuals who thrive in fast-paced environments, possess outstanding organizational skills, and are passionate about...


  • Blue Bell, Pennsylvania, United States SK Technology Group Full time

    About the Role:We are seeking an experienced IT Project Coordinator to lead and support critical IT projects, including existing network infrastructure replacement, network design and implementation for new and expanded facilities. As an IT Project Coordinator, you will be responsible for implementing IT project tasks, such as domain migrations, email...


  • Blue Bell, Pennsylvania, United States John Lee Real Estate with Keller Williams Blue Bell Full time

    Job OverviewThe Executive Personal Assistant role at John Lee Real Estate with Keller Williams Blue Bell is an exceptional opportunity for a highly skilled and proactive individual to provide administrative support to our executive. This dynamic position requires someone who can think critically, prioritize tasks effectively, and maintain...


  • Blue Bell, Pennsylvania, United States TEKsystems Full time

    Job Description:Our company is seeking a highly skilled IT Support Analyst to join our team. In this role, you will provide level 2 end-user support, including monitoring and responding to support tickets, documenting technical notes, and assisting with ticket escalation and resolution. You will also support the maintenance and internal support of clients'...


  • Blue Bell, Pennsylvania, United States Access Services Full time

    We are looking for dedicated and compassionate Direct Support Professionals to join our In Home Supports team. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of adults with developmental disabilities.Job SummaryThis role involves providing supports to individuals with developmental disabilities who desire...


  • Blue Bell, Pennsylvania, United States TEKsystems Full time

    About the RoleWe are seeking a skilled Healthcare Operations Coordinator to join our team at TEKsystems. In this role, you will play a critical part in ensuring seamless intake processing for our clients.Job SummaryThe Healthcare Operations Coordinator will be responsible for reviewing records and documentation from referrals, ensuring accurate information...


  • Blue Bell, Pennsylvania, United States Leta Loving Home Care Services Inc Full time

    Job OverviewWe are seeking a skilled and compassionate Caregiver Support Professional to join our team at Leta Loving Home Care Services Inc in Jenkintown, PA.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.Key ResponsibilitiesThis role involves providing high-quality patient care under the direction of a...


  • Blue Bell, Pennsylvania, United States General Healthcare Resources, LLC Full time

    About Our TeamAt General Healthcare Resources, LLC, we are committed to delivering exceptional service to our clients and candidates. As a Junior Staffing Coordinator, you will play a key role in supporting our recruitment team and ensuring the smooth delivery of services.ResponsibilitiesAssist in sourcing and screening candidates through various channels,...


  • Blue Bell, Pennsylvania, United States Verinext Full time

    About the RoleIn this dynamic position as an Office Coordinator, you will be responsible for managing the day-to-day operations of our Blue Bell office. You will work closely with the executive leadership team to ensure the smooth execution of tasks and projects.This is an excellent opportunity for a motivated and organized individual who is looking to take...


  • Blue Bell, Pennsylvania, United States Ethos Therapy Solutions Full time

    About the OpportunityWe are looking for a highly skilled Medical Support Specialist to join our team at Ethos Therapy Solutions. In this role, you will provide critical support to our clinical operations team, working closely with clinicians to coordinate patient care and ensure seamless communication.Key Responsibilities:Clinical Coordination: You will work...


  • Blue Bell, Pennsylvania, United States ARCH Dental Implants & Oral Surgery Full time

    About Arch Dental Implants & Oral SurgeryWe are a leading provider of oral surgery services, dedicated to delivering exceptional patient care in a comfortable and welcoming environment. Our team of experienced oral surgeons and support staff are committed to staying at the forefront of industry standards and best practices.This position is ideal for a...


  • Blue Bell, Pennsylvania, United States Ethos Therapy Solutions Full time

    About the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Ethos Therapy Solutions. In this role, you will be responsible for providing exceptional support to our patients and their families, ensuring seamless communication and coordination throughout their care journey.Key Responsibilities:Initial Contact: You will be the first...


  • Blue Bell, Pennsylvania, United States John Lee Real Estate with Keller Williams Blue Bell Full time

    Key ResponsibilitiesAs an Executive Personal Assistant at John Lee Real Estate with Keller Williams Blue Bell, your primary responsibilities will include:Managing the executive's calendar and ensuring seamless scheduling of appointments and closings.Coordinating all aspects of real estate transactions, including preparing documentation, communicating with...


  • Blue Bell, Pennsylvania, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical assistance to our clients on PC and software-related issues.Key ResponsibilitiesMaintenance and internal support of client PCs, printers, servers, and related...


  • Blue Bell, Pennsylvania, United States Hansen Properties , Inc. Defunct Full time

    Nighttime Operations Coordinator Job SummaryWe are looking for a detail-oriented individual to fill the role of Nighttime Operations Coordinator. The successful candidate will possess strong analytical skills and be able to work independently.Duties and ResponsibilitiesConduct audits of financial transactions and verify accuracy.Balance reports and ensure...