Support Services Coordinator
6 days ago
Job SummaryWe are seeking a highly skilled Support Services Coordinator to join our team. As a Support Services Coordinator, you will be responsible for providing exceptional customer service and ensuring that all incoming customer inquiries and requests are accurately and efficiently directed to the appropriate department for resolution. This is a full-time position offering a competitive salary of $45,000 - $55,000 per annum, depending on experience.
Key Responsibilities:
- Reception and Initial Contact: You will be the first point of contact for all incoming calls to the company. You must greet customers professionally, understand their needs, and gather essential information.
- Assessment of Needs: You will assess the customer's needs to determine the appropriate department or individual best equipped to handle the request.
- Handoff Process: After assessment, you will route the call or inquiry to the correct department. This may involve live transferring the call, forwarding messages, or logging tickets for follow-up.
- Documentation: You must document every interaction, including the nature of the inquiry, the customer's details, and the department or individual to whom the issue was handed off.
- Clear Handoff Protocol: You must follow a standardized process to ensure that the receiving department acknowledges the handoff and accepts responsibility for follow-up and resolution.
Qualifications & Required Skills:
- High school diploma or equivalent; additional education in healthcare administration or related fields is preferred.
- 2+ years customer service experience in the medical industry with demonstrated ability to work effectively and verbally build strong relationships with various customers and colleagues to facilitate smooth communication and problem resolution.
- Experience assessing customer needs quickly and determining the appropriate course of action.
- Exhibited skill in providing clear and concise written and/or verbal communications.
- Proficient using standard office software, including Microsoft Office; CRM, medical billing or call tracking programs.
- Diligence in accurately documenting customer interactions and tracking issues through to resolution.
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