Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical assistance to our clients on PC and software-related issues.
Key Responsibilities- Maintenance and internal support of client PCs, printers, servers, and related equipment
- Provide level 2 end-user support including monitoring and responding to support tickets, documenting tech notes, and assisting with service requests
- Support and maintenance of PCs including completing setup and deployment, training new employees, assigning users and computers to business groups, performing hardware and software upgrades, troubleshooting hardware, connection, and software issues, and coordinating with authorized vendors
- Support firm software including Desktop Management, local software support, upgrading server software, and testing changing hardware and software standards
- Maintain network file and print servers, update networked applications, maintain daily tape backup and off-site storage, report file and server issues, set up and maintain network printers, scanners, and multi-function devices, and coordinate copier/MFD repairs
- Provide phone support in centralized VoIP locations
- Facilitate legal matters compliance with Internal Legal and IRM requests including completing legal hold workstations procedures, preserving backup tapes and electronic media, and other duties as assigned
- Expert-level experience in desktop support, hardware, and software
- Strong customer service skills, ability to multitask, and excellent communication skills
- Experience with Microsoft Office, Active Directory, and ticketing systems
- Ability to work in a fast-paced environment, travel between locations, and adapt to changing priorities
- Tuition reimbursement and opportunities for career growth and professional development
We are a leading provider of IT services and solutions, committed to delivering exceptional support to our clients. We offer a dynamic and supportive work environment, competitive salary, and opportunities for career growth and professional development.
The estimated salary for this role is $60,000-$80,000 per year, depending on experience and qualifications.
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