Customer Experience Liaison
1 week ago
As a Customer Experience Associate at Hertz, you will play a vital role in providing exceptional customer service and fostering a culture of empowerment within our team. Your primary responsibilities will include:
First Contact Resolution: You will be the first point of contact for customers, resolving their issues promptly and professionally.
Customer Interaction: You will create a positive and memorable experience for our guests, ensuring their satisfaction and retention.
NPS Liaison: As the primary Net Promoter Score (NPS) liaison, you will analyze results, determine causes, and execute plans to improve guest satisfaction.
Leadership and Coaching: You will provide guidance, feedback, and individual coaching to employees to help them understand customer needs and improve their skills.
Policies and Procedures: You will ensure that all corporate policies and procedures are administered and followed by staff.
This is a great opportunity to develop your leadership and customer service skills in a dynamic and fast-paced environment. If you have 3+ years of demonstrated experience in customer service, operations, and sales, we encourage you to apply. Rental car experience is a plus.
We offer a competitive salary of $13.25 per hour, which is in line with industry standards. This position requires excellent customer service, communication, relationship-building, and problem-solving skills. If you are passionate about delivering exceptional customer experiences and leading teams, we want to hear from you
The ideal candidate will have a strong understanding of customer needs, excellent oral and written communication skills, and the ability to build relationships with colleagues and customers. If you are looking for a challenging and rewarding career opportunity, please apply now.
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