Customer Experience Ambassador

4 days ago


El Paso, Texas, United States Community Choice Financial Family of Brands Full time

Unlock your potential in a dynamic role as a Customer Service Representative at Community Choice Financial Family of Brands. With a comprehensive training program, you'll be empowered to deliver exceptional customer experiences throughout the loan or pawn process.

About the Job

Job Summary:

We're seeking a highly motivated and results-driven individual to join our Store Operations team. As a Customer Service Representative, you'll be responsible for providing top-notch customer service, managing customer accounts, and building relationships to drive business growth.

Key Responsibilities:

  • Provide personalized support to customers through phone, email, and in-person interactions
  • Manage customer accounts, including accepting payments, monitoring, and managing appointments
  • Collaborate with colleagues to achieve sales targets and meet performance standards
  • Analyze customer data to identify trends and opportunities for growth
  • Develop and implement strategies to enhance customer satisfaction and loyalty

What We Offer:

  • A competitive estimated salary range of $38,000 - $50,000 per year, based on location and experience
  • A comprehensive benefits package, including medical insurance, 401(k) matching, and paid time off
  • Opportunities for career advancement and professional development
  • A diverse and inclusive work environment with a strong focus on teamwork and collaboration
  • The chance to make a real difference in people's lives by providing exceptional customer service

Requirements:

  • High school diploma or equivalent required
  • Customer service, sales, or retail experience preferred
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Valid driver's license, auto insurance, and personal vehicle (mileage compensated)

Preferred Qualifications:

  • Associate degree or higher
  • Bilingual English/Spanish is a plus

About Us:

Community Choice Financial Family of Brands is one of the nation's largest title lending companies, helping thousands of people every day get the cash they need. With over 900 locations spanning 14 states, we're committed to delivering exceptional customer experiences and making a positive impact in our communities.



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