Customer Experience Ambassador
4 days ago
At Rachas, Inc, we're revolutionizing the fitness industry with a focus on hospitality, community, and compassion. Our dynamic work environment prioritizes people and fosters a vibrant culture where everyone can be themselves and contribute to our values of kindness.
As a valued member of our team, you'll create unforgettable experiences for our members, delivering exceptional customer service and exceeding expectations.
We're seeking individuals who embody kindness, sociability, and strong work ethic. Responsibilities include:
- Welcome, greet, and interact with all members, prospective members, and guests
- Provide membership information and facilitate tours
- Complete daily cleaning tasks and ensure gym presentation is always exceptionally clean
- Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
- Assist with billing issues and disputes and escalate to leadership when needed
- Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
- Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
- Attend and participate in regularly scheduled team meetings
Perks & Benefits:
- 401k
- Free CPR, First Aid, and AED Training
- Free food handler training and certification (for locations with smoothie bar only)
- Free Chuze Fitness Membership
- Discounts on retail and smoothie purchases and through vendor partners
- Training and growth opportunities
*Additional perks and benefits available for full-time employees
Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the gym: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
We're committed to creating a welcoming environment for everyone. We prioritize diversity, equity, and inclusion in all aspects of our business.
This role offers an estimated salary range of $12.00-$12.84/hour, making it an attractive opportunity for those passionate about delivering exceptional customer experiences.
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