Customer Service Expertise Leader
7 days ago
Unlock your potential as a Customer Service Expertise Leader with The Hertz Corporation. In this pivotal role, you will provide exceptional customer experiences that drive satisfaction and retention.
We're committed to empowering our employees to deliver outstanding service, ensuring every interaction is a positive one. As a first point of contact, you'll resolve issues efficiently, displaying the highest level of hospitality and professionalism.
Your responsibilities include serving as our primary Net Promoter Score (NPS) liaison, updating management on performance actions, and analyzing NPS results to identify areas for improvement. You'll also play a key role in communicating employee needs, providing guidance, feedback, and coaching when required.
To succeed in this position, you'll need:
- 3+ years of demonstrated customer service experience, preferably in operations and sales
- Rental car experience is a plus
- Excellent customer service, oral and written communication, relationship building, leadership, problem-solving, and decision-making skills
We offer competitive compensation and benefits, including:
- Up to $13.25 per hour, based on experience
- Medical, dental, and vision plan options
- Retirement programs, including 401(k) employer matching
- Paid parental leave and adoption assistance
- Employee Assistance Program for employees and family members
- Educational reimbursement and discounts
- Voluntary insurance programs - pet, legal/identity theft, critical illness
- Perks and discounts - theme park tickets, gym discounts, and more
Join our team today and shift your career into high gear.
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