Senior Director of Voice Technology Solutions

2 days ago

Tempe, Arizona, United States OneMain Financial Full time

About the Role

The Senior Director of Voice Technology Solutions will lead the development and execution of Contact Center Voice Technology solutions. This role requires collaboration with technology and line-of-business leadership to support the design and evolution of a strategic business/telephony vision for inbound and outbound calls.

Key Responsibilities

  • Develop and execute Interactive Voice Response (IVR) and Auto Dialer design
  • Provide leadership, direction, and cohesion to teams implementing and designing our evolving product architecture
  • Partner with internal stakeholders to establish goals, develop implementation plans, ensure compliance in a regulated environment, and define methods to measure results

Requirements

  • 5-7 years of relevant experience with minimum 2+ years of experience as a manager building and leading strong teams
  • Ability to plan, execute, and drive transformational telephony strategies
  • Supported organizations with multiple lines of business, with systems and products

Preferred

  • Associates Degree in Computer Science BA/BS degree in computer science or related field
  • Technical and/or industry certifications
  • Prior experience with Avaya, Alvaria, Noble, LiveVox, or similar Telephony Architecture

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We're driven by transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company.

We're committed to an inclusive culture, career development, and impacting the communities where we live and work. Our comprehensive benefits package includes health and wellbeing options, up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, continuing education, bonus eligible, paid time off, paid volunteer time, and more.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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