City Support Lead

1 week ago

Baltimore, Maryland, United States Johns Hopkins University Full time
Job Title: City Support Lead

The Bloomberg Center for Public Innovation at Johns Hopkins University seeks a highly skilled City Support Lead to oversee key aspects of delivering multi-year, grant-funded programs. This is a unique opportunity to advance the field of public sector innovation and transform the culture of government.

Job Summary:

The City Support Lead will lead technical assistance delivery for Innovation Team (i-team) programs to build the capacity of public servants to create better, longer lives for city residents. This role will oversee a team of Senior Advisors who support i-teams in city halls to deliver cutting-edge solutions for city leaders and government partners.

Key Responsibilities:
  1. Work directly with Center and initiative leadership to design and deliver multimillion-dollar, multi-year programs.
  2. Lead the development and delivery of the program's city hall support and engagement in coordination with staff, vendors, partner organizations, and philanthropic funders.
  3. Manage a world-class team responsible for providing direct technical assistance to city teams in the design, development, and delivery of new services and policy approaches in the partner cities.
  4. Conceptualize, prepare, and monitor technical assistance programs to provide client support and to promote research and dissemination and iterative program development.
  5. Design and facilitate direct connections and collaborative learning opportunities among cohorts' cities, helping to identify and respond to cross-cutting opportunities and challenges.
  6. Develop, recommend, and administer policies, procedures, and processes in support of programmatic operations.
  7. Support the development of program artifacts such as briefings, messaging, and presentations.
  8. Prepare and present project status reports, risk management, and other program lifecycle reports and documentation to Center's leadership, program partners, and funder.
  9. Coordinate development and submission of donor deliverables.
  10. Onboard and provide regular training to program staff in best practices and delivery methods.
  11. Provide quality assurance on deliverables before sharing with Center's leadership, program partners, and funder.
  12. Ensure systems are in place and effective to capture program data for both external reporting and internal learning and development efforts.
  13. Promote synergies with teams across the Center to propose and develop sustainable and innovative solutions.
Requirements:
  • Master's Degree in a related field.
  • Five years of related experience in a university or business development setting, with at least three years managing staff.
  • Additional education may substitute for required experience and additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications:
  • Five (5) years of experience in the field of government innovation.
  • Experience in a leadership position in local government, design, or management consulting.
  • Experience developing and implementing design-based innovation programs and processes.
  • Successful experience in program management and project management of complex initiatives from design to completion.
  • Experience managing with government, nonprofit, and philanthropic stakeholders.
  • Experience managing diverse teams.
  • Experience managing vendors and partners in collaborative projects or delivery efforts.

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