Chief Operating and Revenue Officer

2 days ago

Chicago, Illinois, United States Korn Ferry Executive Search Full time
Job Summary

We are seeking a highly experienced and strategic leader to serve as our Chief Operating and Revenue Officer. This key member of our senior leadership team will be responsible for driving revenue growth and operational excellence, fostering innovation, and advancing the mission of ACS.

Key Responsibilities
  • Develop and implement strategic plans to drive revenue growth and operational excellence, leveraging key insights to build robust and dynamic operations, revenue growth, and business strategies.
  • Oversee the planning and preparation of budgets related to assigned responsibilities, including costs, operating expenses, and outlays, capital improvements, and equipment purchases.
  • Direct and oversee a revenue growth strategy that meets and supports ACS's financial and operational goals.
  • Administer ACS's operational P&L effectively and systematically evaluate overall operational performance against budget and growth objectives, implementing corrective measures as needed.
  • Partner with other key departments of ACS for shared services that serve the operating areas, ensuring efficient operations and strategic alignment with organizational goals.
  • Drive membership and mutually beneficial partnerships to advance ACS's global presence and influence among industry leaders, policymakers, peer organizations, and stakeholders.
  • Help ensure that ACS understands competitors, markets, and customers through intimate customer knowledge, market information, and competitive intelligence.
  • Determine new offerings and tools and oversee the execution of the development and rollout to the membership.
  • Provide support to the Board and relevant Board committees, including presentations at meetings as requested.
  • Develop and implement innovative ways to drive change and increase demand for ACS's services to attract and retain members.
  • Create and execute plans that promote quality, service, and growth with an eye towards efficiencies and synergies, ensuring coordination of services within the team and cross-functionally to achieve a proactive approach to growth.
  • Create, measure, and analyze current and potential revenue streams, offerings, and relationships to optimize business growth and revenue strategy with the Senior Leadership Team.
  • Evaluate, improve, and develop new systems, processes, controls, and procedures to enhance the overall efficiency of ACS, ensuring excellent service and increasing engagement with members, customers, and staff.
  • Attract, retain, develop, and engage strong diverse teams that execute ACS's organizational priorities to achieve goals and deliver against key metrics.
  • Demonstrate commitment to efforts in diversity, equity, and inclusion.
  • Establish key performance indicators (KPIs) to measure organizational performance and success, regularly assessing and reporting on progress towards goals to the executive team and the Board of Directors.
  • Through effective management, cultivate a culture that values teamwork, performance, and accountability, and allows for a strong and productive employee experience.
  • Align staff priorities and resources to support ACS's overall goals and objectives.
  • Create and maintain an internal dynamic that motivates and encourages team members to achieve excellence, and inspires unity, collaboration, and mutual respect across the organization.
  • Foster a culture of innovation, collaboration, and results.
  • Engage effectively with the CFO around budget, forecasting, and pricing.
Professional Experience/Qualifications/Traits
  • A minimum of ten years of experience maintaining, growing, and diversifying an organization's revenue, identifying new, innovative sources of income, and driving sustainable growth.
  • A strong business acumen, with the ability to manage business operations in multiple domestic and international geographies with a diversified membership.
  • Experience in organizational financial management, including budgeting, forecasting, accruals, financial planning, audit compliance, and achieving financial goals.
  • An ability to drive the implementation of strategic and annual operating plans related to revenue growth and ensure the people, systems, and processes are coordinated, integrated, and aligned for optimal organizational performance.
  • An ability to identify organizational needs and align resources to support mission and objectives.
  • Proven ability to build, lead, and engage diverse and cross-functional teams, fostering a culture of collaboration, diversity, equity, inclusion, respect, empowerment, and innovation.
  • Exceptional interpersonal, influence, and relationship-building skills, crucial for engaging with a large cross-section of constituents effectively.
  • Strong strategic and critical thinking skills with the ability to identify organizational needs and align resources to support mission and objectives.
  • Technology savvy, capable of identifying and implementing technology solutions to support operational efficiency and growth.
  • Excellent communication skills (written, verbal, and listening) with the ability to communicate and negotiate effectively with stakeholders at all levels, one who is equally effective with large and small audiences and on a one-on-one level.
  • Effective at anticipating and proactively managing organizational risk with strong analytical and problem-solving skills, the agility to pivot and lead change as appropriate.
  • Courage and confidence to prioritize and navigate complex situations with diplomacy and a highly collaborative leadership style.
  • Demonstrated highest levels of ethics, integrity, credibility, and character.
  • A style that supports change and innovation, an ability to delegate yet keep control, set high standards, hold people accountable, and make tough decisions.
  • Capable of perceiving situations as they really are, politically astute/savvy.
  • Excellent executive presence with the ability to inspire and motivate.
  • Positive, can-do attitude, the ultimate team player who leads by example, a role model for all in the organization to follow.
Education

A Bachelor's degree is required. An advanced degree is highly preferred.

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