Oliver Wyman Salesforce Admin

4 weeks ago


Chicago, Illinois, United States MMC Corporate Full time
About Oliver Wyman

Oliver Wyman is a global leader in management consulting, with a strong presence in over 30 countries and a team of over 7,000 professionals worldwide.

We combine deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation to help our clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance.

As a business of Marsh McLennan [NYSE: MMC], we are part of a global professional services firm providing advice and solutions in the areas of risk, strategy, and human capital.

Job Overview

We are seeking a highly skilled Salesforce Admin and Certinia Finance & Accounting specialist to join our OWG Tech department.

This role requires a deep understanding of accounting practices, particularly in expense management and accounts payable processes, client invoicing and accounts receivable processes, revenue recognition, WIP reporting, and backlog reporting.

The ideal candidate will effectively apply these practices within the Certinia PS Cloud and ERP Cloud applications, collaborating with key stakeholders across the business, finance, and business relationship managers to manage application questions, implement changes, and drive application enhancements.

Key Responsibilities
  1. Application Management: Support, administer, and maintain Certinia PS Cloud and ERP Cloud applications.
  2. Support month-end closure financial processes.
  3. Monitor system performance, troubleshoot issues, and ensure smooth operation.
  4. Implement and oversee application changes and enhancements.
  5. Apply and support accounting practices within the Certinia applications, including opportunity and project management, revenue recognition engine, time management, backlog management, invoicing and currency matters, and work-in-progress reporting and project economics.
  6. Stakeholder Collaboration: Act as a liaison between the business, finance, and business relationship managers to understand and address application-related needs.
  7. Provide technical solutions to meet business requirements.
  8. Drive the development and enhancements of the application relating to finance and accounting matters.
  9. Conduct user training sessions on application functionalities and best practices.
  10. Technical Support and Documentation: Offer technical support to internal teams regarding Certinia applications, develop and maintain comprehensive documentation for application processes and configurations, and ensure data integrity and security within the applications.
Experience

Qualification or degree in Computer Science, Accountancy, or a related field.

Minimum 2-3 years' experience as a Salesforce Admin.

Minimum 2-3 years' experience with Certinia Accounting.

Solid background in accounting practices, especially in accounts payable, accounts receivable, and revenue recognition.

Experience with WIP and backlog reporting.

Demonstrated capability to work with business stakeholders to deliver effective technical solutions.

Agile delivery experience using methodologies like Scrum or SAFe, and tools like ServiceNow, Jira, and Azure DevOps.

Skills and Attributes

Candidates must possess full professional proficiency in both written and spoken English.

Excellent problem-solving and troubleshooting skills with strong attention to detail.

Ability to analyze business requirements and translate them into effective technical solutions.

Team player with a collaborative approach to work.

Strong communicator, in both verbal and written form, able to articulate concepts and ideas, break through barriers, engage people, and work effectively with others under pressure.

Ability to convey complex technical concepts to non-technical stakeholders clearly.

Ability to build positive relationships with internal stakeholders.

Neutral toward technology, vendor, and product choices, more interested in results than in personal preferences.

Highly organized with the ability to manage multiple tasks and priorities.

Proactive and self-motivated, demonstrating a keen sense of ownership and accountability.


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