Director of Salesforce
1 week ago
Director of Salesforce & Technology
About Cara Collective
Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of employment.
At present, we produce 1,000 jobs each year; however, our results don’t just end with employment. Today, we take the insights gained over the past 30 years to equip other organizations and employers with practices to help build a more inclusive economy. Learn more at www.caracollective.org.
About the Role
The Director of Salesforce & Technology leads a team of staff and managed service providers in overseeing all technology systems and technology projects for the enterprise. This role supports data analysis, business analysis, system implementation, system improvement efforts, and technology projects across Cara Collective. Cara Collective’s data ecosystem primarily revolves around a Salesforce environment utilized by Programmatic, Development, and Social Enterprise teams. Salesforce is Cara Collective’s primary database for all fundraising, programmatic, business, and financial data (integrated with FinancialForce).
The Director of Salesforce & Technology will be responsible for maintaining a sophisticated Salesforce and Data/IT environment that supports the enterprise-wide, mission-driven work of Cara Collective, and for leading any continuous technology improvement efforts to ensure our environment adapts to meet the changing needs of our participants and staff.
Reports To
Chief Financial Officer
Direct Report(s)
The Director of Salesforce & Technology directly supervises the Salesforce Support Specialist, IT Support Coordinator and IT Support Specialist. In addition, the position supervises two Managed Service Provider vendors.
The Responsibilities of the Director of Technology & Data:
The Director of Technology & Data is responsible for leadership of Cara Collective’s enterprise-wide use of Salesforce, FinancialForce, Data/IT systems and related tools (e.g., Conga), to the ongoing upkeep and efficiency of our Data/IT and Salesforce environment, and to other related technology projects from time to time.
Salesforce Development & Data Analysis (40%)
- Partner with (and overseeing the relationship with) retained 3rd party Managed Services provider in their supplemental support of Cara Collective’s Salesforce instance:
o Develop and deploy new objects that meet end user specifications.
o Build and maintain flow automation, process automation, and workflow rules.
o Select and implement new technology tools related to Cara Collective’s Salesforce environment.
o Install and configure third-party applications.
o Stay up-to-date on Salesforce system upgrades, changes, and enhancements.
- Partner across enterprise to define and clarify business and program strategy to best leverage data and systems.
- Lead data summarization and analysis for Cara promotional materials, funder proposals and reports, internal improvement efforts and strategy, and/or ad-hoc requests.
- Partner across enterprise to align data definitions and use of metrics.
- Acts as an advisor to all staff to interpret data.
- Assist and empower staff across the enterprise in the performance of their own independent data analyses.
Maintenance, Development & Help Desk (30%)
- Uphold system architecture and data integrity.
- Maintain system security, user profiles, and licensing.
- Maintain and implement Salesforce report management standards and organizational schema. Create, organize, and archive reports and dashboards.
- Oversee fielding of help desk requests related to data maintenance, data merges, data cleanup, and Salesforce reporting.
- Facilitate FinancialForce support by acting as liaison between Cara Collective’s Finance team and FinancialForce.
- Perform regular data cleanup within Salesforce, with particular attention to de-duplication of records.
- Perform regular data cleanup and migration between Salesforce and relevant systems, often including data manipulation and data transformation in Excel.
- Oversee regular Salesforce and Data/IT Team processes, such as new hire setups.
- Lead transition of Cara Collective to Salesforce’s updated products (e.g., non-profit cloud) as relevant
Vendor Relations (10%)
- Build and maintain positive and proactive service relationships with external technology vendors.
- Oversee I.T. enhancement projects, in partnership with Managed Service Providers.
Leadership & Enterprise Strategy (20%)
- Lead technology team and provide coaching, mentorship and growth opportunities.
- Serve as a member of Cara Collective’s Leadership Team, and a strategic thought leader.
- ·Collaborate with CFO, COO and the rest of Executive team on development and implementation of organizational strategic plans and programs.
- Responsible for the achievement of Technology KPIs and objectives. Ensure that evaluation systems are in place related to these goals and objectives and report progress to the Executive Team.
- Oversee technology initiatives and projects in the context of Cara Collective’s strategic priorities.
Qualifications
- A minimum of 7 years of data management experience, with Salesforce experience and ideally Salesforce Admin Certification.
- No degree requirement, but relevant education includes degree or coursework in Information Systems, Business, Computer Science, Library Science, or other relevant disciplines.
- Expertise and comfort in using Excel for data manipulation and data transformation, including use of advanced Excel formulas.
- Expertise in Microsoft environment and SharePoint.
- Professional experience or demonstrated interest in human services, workforce development, social entrepreneurship, or other content area relevant to Cara Collective’s mission.
- Strong analytical and abstraction skills, with the ability to understand the relationships between components and ask clarifying questions to investigate further.
- Excellent oral, written, and listening communication skills; cross-functional collaboration/teamwork skills; and the ability to manage multiple priorities in a dynamic, fast-paced environment.
- High accountability for strict deadlines; high attention to detail; ability to manage multiple tasks in a fast-paced environment.
Equal Opportunity Employer
Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at kboelkens@carachicago.org if you require reasonable accommodation to complete this application.
-
Business Development Director
4 weeks ago
Chicago, Illinois, United States Salesforce Full timeAbout the Role:We are seeking a highly skilled and experienced Business Development Director to join our team at Salesforce. As a key member of our leadership team, you will be responsible for driving business growth and development across various industries.Key Responsibilities:Develop and execute business strategies to drive revenue growth and...
-
Pricing Strategy Director
1 week ago
Chicago, Illinois, United States Salesforce Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Pricing Strategy Director
2 days ago
Chicago, Illinois, United States Salesforce Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Chicago, Illinois, United States salesforce, inc. Full timeJob Category: Marketing & CommunicationsAbout Salesforce:We're a leading provider of customer relationship management (CRM) and cloud-based software solutions, empowering businesses to connect with customers in a whole new way. Our core values drive our mission to inspire the future of business and improve the state of the world.Role Description:The Senior...
-
Salesforce Program Director
3 days ago
Chicago, Illinois, United States E-Solutions Full timeSalesforce Program DirectorE-Solutions is seeking a seasoned Salesforce Program Director to lead our customer-facing teams in delivering high-quality Salesforce solutions.Key Responsibilities:Lead the overall account governance, including customer feedback, escalations, risks, issues, dependencies, and compliance.Liaise with customer sponsors and...
-
Director of Salesforce
6 days ago
Chicago, United States Cara Chicago Full timeDirector of Salesforce & TechnologyAbout Cara CollectiveCara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty...
-
Director, Business Consulting
4 weeks ago
Chicago, United States Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...
-
**Director of Salesforce Operations**
3 weeks ago
Chicago, Illinois, United States Northern Impact Full timeAbout the RoleNorthern Impact is seeking a highly skilled and experienced Director of Salesforce to lead our Salesforce teams in driving organizational success through innovative solutions and strategic leadership. As a key member of our team, you will be responsible for spearheading high-performing Salesforce teams in a dynamic environment, driving...
-
Director of Salesforce and Technology
6 days ago
Chicago, Illinois, United States Cara Chicago Full timeAbout the RoleThe Director of Salesforce and Technology is a key leadership position at Cara Collective, responsible for overseeing all technology systems and projects across the enterprise. This role supports data analysis, business analysis, system implementation, and technology projects, with a focus on maintaining a sophisticated Salesforce and Data/IT...
-
Salesforce Program Director
2 weeks ago
North Chicago, Illinois, United States Cays Inc Full timeJob DescriptionAt Cays Inc, we are seeking a seasoned Salesforce Program Director to lead our customer-facing teams in delivering high-quality Salesforce solutions. The ideal candidate will have a strong background in Salesforce delivery, with a proven track record of managing complex projects and ensuring customer satisfaction.Key Responsibilities:Liaise...
-
Salesforce Director, SME
4 weeks ago
Chicago, Illinois, United States Huron Full timeJob SummaryHuron is a global management consulting firm that collaborates with clients to drive strategic growth, ignite innovation, and navigate constant change. Through a combination of strategy, expertise, and creativity, we help clients accelerate operational, digital, and cultural transformation, enabling them to own their future.Position OverviewAs an...
-
GTM Product Marketing Director
4 weeks ago
Chicago, Illinois, United States salesforce, inc. Full timeAbout SalesforceWe're a leading customer relationship management (CRM) company, empowering businesses to connect with customers in a whole new way. Our core values drive us to innovate and deliver exceptional customer experiences. We're committed to helping companies across every industry thrive and grow.As a Product Marketing leader at Salesforce, you'll be...
-
Salesforce Program Director
1 week ago
north chicago, United States E-Solutions Full timeSalesforce Program DirectorNorth Chicago, IL (Hybrid)JD:15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to haveShould be located in Chicago area and willing to work out of the customer officeLiaison with customer sponsor/ stakeholders for...
-
Salesforce Program Director
1 week ago
North Chicago, United States E-Solutions Full timeSalesforce Program DirectorNorth Chicago, IL (Hybrid)JD:15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to haveShould be located in Chicago area and willing to work out of the customer officeLiaison with customer sponsor/ stakeholders for...
-
Salesforce Program Director
5 days ago
North Chicago, United States E-Solutions Full timeSalesforce Program DirectorNorth Chicago, IL (Hybrid)JD:15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to haveShould be located in Chicago area and willing to work out of the customer officeLiaison with customer sponsor/ stakeholders for...
-
Chicago, Illinois, United States Salesforce Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, too, driving their performance and career growth, charting new paths, and...
-
Salesforce Program Director
2 days ago
Chicago, United States Arkhya Tech Full timeSalesforce Program Director FTE Only North Chicago, IL (Hybrid) JD: 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have Should be located in Chicago area and willing to work out of the customer office Liaison with customer sponsor/...
-
Sales Director
4 weeks ago
Chicago, Illinois, United States Salesforce Inc Full timeAbout the Role:We are seeking a highly experienced Sales Leader to join our team at Salesforce Inc. as a Regional Vice President. In this role, you will be responsible for managing and developing a team of Account Executives, driving sales growth, and leading cross-functional initiatives to drive customer awareness and engagement.Key Responsibilities:Manage...
-
Senior Salesforce Business Analyst
2 weeks ago
Chicago, Illinois, United States Federal Home Loan Bank of Chicago Full timeAbout the RoleWe are seeking a highly skilled Senior Salesforce Business Analyst to join our team at the Federal Home Loan Bank of Chicago. As a key member of our organization, you will play a critical role in driving strategic initiatives and enhancing cross-departmental collaboration.Key ResponsibilitiesDrive critical enterprise initiatives by aligning...
-
Vice President of CRM
2 weeks ago
Chicago, United States Oscar Full timeVice President of CRM (Salesforce) PlatformOur client, a leading insurance company in Chicago is seeking an experienced and visionary Vice President of CRM (Salesforce) Platform to lead their digital transformation initiatives and drive business growth through innovative CRM strategies.About ThemThey are a prominent player in the insurance industry,...