Technical Support Specialist

2 weeks ago


Mission Viejo, California, United States Continuing Life Full time
IT Support Technician

This is a full-time ON-SITE position.

Schedule: Monday-Friday 8am-5:00pm On-Site
  • Competitive hourly wage
  • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
  • 401k plan with generous employer contributions.
  • Paid Time Off, Holidays, and Flexible Holidays.
  • Tuition Assistance programs.
  • Opportunities for professional development and growth.
The IT Support Technician serves as the primary IT support for personnel at the designated location. Key responsibilities include managing and responding to incoming calls, overseeing email and ticketing systems, and documenting issues for staff across various sites. Exceptional customer service, strong communication skills, the ability to handle multiple tasks, and technical proficiency are essential for success in this role.

Why you'll appreciate working at Continuing Life:

Continuing Life operates multiple Continuing Care Retirement Communities (CCRCs) throughout California. We offer a comprehensive solution that encompasses skilled personnel and advanced IT systems to effectively manage community operations. Our commitment to employee development is reflected in our talent review program, ensuring that team members achieve their professional goals and find satisfaction in their roles. We prioritize training and provide tuition support. Our annual employee surveys allow us to gather feedback and make necessary adjustments to enhance the workplace environment. We are proud to be recognized as one of the top organizations in the nation for Aging Services by Fortune Magazine.

Qualifications:

The ideal candidate will demonstrate reliability and adhere to the responsibilities assigned by management.
  • 3-5 years of experience in an IT service desk or desktop support role.
  • Proficient in prioritizing tasks based on urgency and managing multiple responsibilities.
  • Quick learner with the ability to adapt with minimal supervision.
  • Skilled in interacting with personnel at all levels and representing the IT Department in a professional and courteous manner.
  • Strong verbal and written communication abilities are essential.
  • Willingness to travel as necessary.
Our organization is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

. #ZR

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