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Technical Support Specialist

2 months ago

Mission Viejo, California, United States Continuing Life Full time
IT Service Desk Technician

This position is a full-time, on-site role.

Work Schedule: Monday to Friday, 8 AM to 5 PM
  • Competitive hourly wage
  • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
  • 401k plan with a generous employer contribution.
  • Paid Time Off, Holidays, and Flexible Holidays.
  • Tuition Assistance available.
  • Opportunities for professional development and growth.
The IT Service Desk Technician serves as the primary IT support for personnel at the designated location. Key responsibilities encompass managing and responding to incoming calls, overseeing email and ticketing systems, and processing trouble tickets for staff across various sites. Essential skills for this role include exceptional customer service, strong communication abilities, multitasking, and technical proficiency.

Why Continuing Life is a Great Place to Work:

Continuing Life operates multiple Continuing Care Retirement Communities (CCRCs) throughout California, providing a comprehensive solution that integrates skilled personnel and advanced IT systems for community management. Our talent development review program is designed to help employees achieve their professional goals and thrive in their roles. We emphasize training and offer tuition assistance to support ongoing education. Annual employee surveys allow us to gather feedback and make necessary adjustments to foster an optimal work environment. We are proud to be recognized as one of the top organizations in the nation for workplace excellence in Aging Services.

Qualifications:

The ideal candidate will demonstrate reliability and adhere to the responsibilities assigned by supervisors.
  • 3-5 years of experience in an IT service desk or desktop support role.
  • Proficient in multitasking and prioritizing tasks based on urgency.
  • Quick learner with the ability to adapt with minimal supervision.
  • Capable of interacting professionally with all levels of community personnel.
  • Strong verbal and written communication skills are essential.
  • Willingness to travel as necessary.
Our organization is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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