Support Specialist
1 month ago
Support Specialist page is loaded
• Support Specialist
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• Support Specialist
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locationsMission Viejo-25462 El Paseo time typePart time posted onPosted Today job requisition idR Store - LA-MISSION VIEJO, CA
• We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world
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• Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
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Complete office work to include cash reconciliation and time edits. Support in providing a well merchandised and in-stock store for the customer to shop. Complete merchandise operations to include RTVs, Price Changes and NOHs. Delivering friendly customer service.
• Major Activities
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• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Conduct cash reconciliation and bank deposits and time edits
• Complete inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
• Complete merchandising processes to include Negative On Hand (NOH) review and price changes
• Maintain brand visual standards and signage standards
• Assist with on-boarding of new Team Members
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Support shrink and safety programs
• Support Sunday (Friday in CAN) Ad set process and ensure signs are maintained and visible to customer; sign Daily Deals
• Assist with Omni channel processes
• Support freight flow processes; perform Store In Stock Optimization (SISO) duties
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
• Operate cash register and line busting as assigned
• Acknowledge customers, help locate product and provide solutions
• Support an accurate inventory to drive sales and reduce shrink
• Other duties as assigned
• Minimum Type of experience the job requires
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• Basic computer skills
• Preferred Type of experience the job requires
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• Retail and cash handling experience is preferred
• Physical Requirements
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• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
• Work Environment
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• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
• Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.
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