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Behavioral Health Front Desk Representative

2 months ago


Mount Vernon, Washington, United States Sea Mar Community Health Centers Full time
Job Summary

Sea Mar Community Health Centers is seeking a highly skilled and compassionate Behavioral Health Front Desk Representative to join our team at our Mount Vernon Behavioral Health Clinic. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our clinical team.

Key Responsibilities
  • Provide warm and welcoming greetings to patients, families, and visitors, ensuring a positive and respectful experience.
  • Manage incoming calls, respond to inquiries, and direct calls to the appropriate staff member or department.
  • Coordinate patient scheduling, appointments, and records, maintaining accurate and up-to-date information.
  • Perform various administrative tasks, including data entry, filing, and photocopying, with a high level of accuracy and efficiency.
  • Maintain confidentiality and handle sensitive information with discretion and professionalism.
  • Collaborate with the Site Manager and other staff members to ensure seamless operations and achieve departmental goals.
Requirements
  • High School diploma or equivalent required.
  • Experience working in a healthcare or administrative setting, preferably in a behavioral health environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Proficiency in using electronic medical records (EMRs) and other software applications.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
  • Bilingual English/Spanish skills a plus, but not required.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • Life insurance, long-term disability, and employee assistance programs (EAPs).
  • Paid time off, including vacation, sick leave, and holidays.
  • 401(k)/retirement plan options and a competitive salary.