Program Manager
13 hours ago
At MultiSource Mfg, we are seeking a highly skilled Program Manager to join our team. This role is responsible for maintaining and expanding relationships with our top-tier customers.
Key Responsibilities:
- Develop and maintain productive relationships with key personnel in assigned customer accounts.
- Coordinate internal stakeholders to meet account performance objectives and customers' expectations.
- Host customer meetings to set expectations, resolve conflicts, and communicate needs.
- Perform risk assessments on product lines to foresee obstacles and risks associated.
- Support finding legacy part growth opportunities within assigned customers.
- Support finding new part opportunities within assigned customers.
- Serve as the main point of contact for assigned customers.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Submit forecasts to planning, operations, and management team for evaluation.
- Manage customer inquiries and requests related to order status, schedule changes, and returns.
- Support Account Managers in developing and maintaining strategic customer account plans.
- Proactively manage customer scorecards to provide an accurate view of MultiSource's performance.
- Provide weekly updates to the team on key customer activities and metrics.
Requirements:
- Bachelor's degree or equivalent in business administration, or equivalent combination of education and experience.
- Demonstrated ability to plan and implement results-oriented sales activities.
- Experience in sales or program/project management in a manufacturing environment.
- 3-5 years of experience in a related industrial sales or program/project management capacity.
Language Ability: English
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