Program Manager

13 hours ago


Anoka, Minnesota, United States MultiSource Mfg Full time
Job Overview

At MultiSource Mfg, we are seeking a highly skilled Program Manager to join our team. This role is responsible for maintaining and expanding relationships with our top-tier customers.

Key Responsibilities:

  • Develop and maintain productive relationships with key personnel in assigned customer accounts.
  • Coordinate internal stakeholders to meet account performance objectives and customers' expectations.
  • Host customer meetings to set expectations, resolve conflicts, and communicate needs.
  • Perform risk assessments on product lines to foresee obstacles and risks associated.
  • Support finding legacy part growth opportunities within assigned customers.
  • Support finding new part opportunities within assigned customers.
  • Serve as the main point of contact for assigned customers.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Submit forecasts to planning, operations, and management team for evaluation.
  • Manage customer inquiries and requests related to order status, schedule changes, and returns.
  • Support Account Managers in developing and maintaining strategic customer account plans.
  • Proactively manage customer scorecards to provide an accurate view of MultiSource's performance.
  • Provide weekly updates to the team on key customer activities and metrics.

Requirements:

  • Bachelor's degree or equivalent in business administration, or equivalent combination of education and experience.
  • Demonstrated ability to plan and implement results-oriented sales activities.
  • Experience in sales or program/project management in a manufacturing environment.
  • 3-5 years of experience in a related industrial sales or program/project management capacity.

Language Ability: English



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