Client Operations Coordinator

2 weeks ago


Menasha, Wisconsin, United States Feldco Windows, Siding & Doors Full time
Client Operations Coordinator

Schedule & Hours:
Full-Time Position.

Monday through Friday; 7am to 4pm or 8am to 5pm depending on operational needs.

Location:
Remote or Hybrid options available.

We are seeking a dedicated Client Operations Coordinator to become a vital part of our dynamic team at Feldco, recognized as the leading provider of Windows and Doors in the industry.

With over 40 years of expertise in simplifying home improvement endeavors, we pride ourselves on delivering exceptional customer satisfaction.

Feldco has been honored as a top workplace, showcasing our commitment to a positive work environment.

Key Responsibilities:
- Engage with clients to arrange service, measurement, and installation schedules.
- Address product or service inquiries by clarifying customer concerns.
- Manage customer accounts and ensure accurate updates in our information systems.
- Collaborate with field staff and other departments to achieve team objectives.
- Organize and maintain job documentation efficiently.
- Complete necessary paperwork and data entry for permits and procurement.
- Process payments for services and contracts effectively.
- Communicate daily work expectations to installation teams.
- Provide assistance to customers via phone inquiries.

Qualifications:
- Minimum of one year in a customer service role.
- Strong problem-solving skills.
- Excellent verbal and written communication abilities.
- Capability to manage multiple tasks simultaneously.
- Team-oriented mindset.
- Successful completion of background checks and drug screenings.

Preferred Skills:
- Entrepreneurial mindset.
- Experience in the home improvement or construction sector is a plus, but not mandatory.

What Feldco Offers:
- Leadership: As the largest replacement roofing, window, door, and siding company in the Midwest, we take pride in our market leadership.
- Growth: Our business has expanded significantly in recent years, and we continue to explore new markets.
- Advancement: We promote from within and provide external training and tuition reimbursement for professional development.
- Security: We operate profitably while enhancing employee benefits and support.
- Professionalism: We are committed to quality improvements and establishing industry-leading operations.
- Teamwork: Our focus is on collaboration and mutual support to ensure customer satisfaction.

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