Healthcare Customer Service Representative

5 days ago


Plainview, Minnesota, United States AdaptHealth LLC Full time
Customer Service Specialist Opportunity at AdaptHealth LLC

We are seeking a dedicated and compassionate Customer Service Specialist to join our team at AdaptHealth LLC.

About the Role:

  • This is a full-time opportunity in a fast-paced environment where you will be responsible for providing exceptional customer service to our patients.
  • You will work closely with our patients, answering their inquiries, resolving issues, and ensuring they receive the best possible care.
  • Your primary goal will be to deliver outstanding customer experiences that meet and exceed our patients' expectations.

Responsibilities:

  1. Develop and maintain a thorough understanding of our products and services to provide accurate information to patients.
  2. Answer all incoming calls and emails in a timely and professional manner, adhering to our high standards of customer service.
  3. Document all call information accurately and efficiently, following our standard operating procedures.
  4. Process orders, route calls to the appropriate resource, and follow up on customer calls as necessary.
  5. Review required documentation to ensure accuracy and completeness.
  6. Enter and review pertinent information in our electronic medical records (EMR) system.
  7. Communicate effectively with colleagues and management regarding any noticed trends with insurance companies.
  8. Verify insurance carriers in our database system and update them as necessary.
  9. Meet quality assurance requirements and other key performance metrics.
  10. Facilitate resolution on customer complaints and problem-solving.

Requirements:

  • A High School Diploma or equivalent is required.
  • One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management is preferred.
  • Senior-level candidates must have two years of work-related experience and one year of exact job experience.

What We Offer:

  • An estimated salary range of $45,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings options.
  • Ongoing training and development opportunities to enhance your skills and career growth.

Why Choose AdaptHealth LLC?

We value our employees and strive to create a positive work environment that promotes teamwork, respect, and open communication. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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