Customer Service Representative/ Technical Support Specialist

1 week ago


Plainview, Minnesota, United States AV Staffing Solutions Full time
AV Staffing Solutions is seeking a skilled Customer Service Representative to provide top-notch technical support to our customers.

We're looking for a detail-oriented and customer-focused individual who can handle technical issues related to internet services, troubleshoot connectivity problems, and provide step-by-step solutions.

Job Summary:
  • Handle customer chats, emails, and phone calls efficiently
  • Respond to technical difficulties related to internet services
  • Use Fresh Desk and Sonar CRM to assist customers with troubleshooting and account management
Key Responsibilities:
  • Provide professional assistance to customers experiencing technical difficulties
  • Offer step-by-step troubleshooting for internet and device-related problems
  • Utilize networking tools like Rancid, Tacacs+, Radius, and others to support customers
  • Escalate unresolved technical issues to higher-level support as needed
  • Collaborate with network operations and IT teams for complex troubleshooting
Requirements:
  • 3+ years of customer service experience, preferably in a call center
  • Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM)
  • Strong written and verbal communication skills
  • Ability to work overnight shifts, weekends, and rotating schedules
Benefits:
  • Paid training
  • Temporary with Potential for Full-Time based on performance and business needs
  • Hourly rate: $15 - $18 per hour

The ideal candidate will have excellent communication skills, be able to multitask, and have a strong understanding of technical concepts. If you're passionate about providing exceptional customer service and are looking for a challenging role in a dynamic environment, apply now



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