Customer Experience Ambassador
7 days ago
About This Role
We are seeking a highly skilled Guest Experience Facilitator to join our team at Marriott. As a Guest Experience Facilitator, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Respond to special requests from guests with unique needs.
Responsibilities
- Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
- Communicate effectively with guests and team members, using clear and professional language.
- Develop and maintain positive working relationships with team members, supporting the team to reach common goals.
- Comply with quality assurance expectations and standards.
Requirements
- High school diploma or equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
About Marriott
We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.
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