Customer Experience Liaison

2 days ago


Tampa, Florida, United States Cottonwood Residential Full time
Unlock Your Potential as a Customer Experience Specialist

Cottonwood Residential is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will play a critical part in delivering exceptional customer experiences and ensuring our residents feel at home in our community.

Key Responsibilities:
  • Provide top-notch customer service to residents and prospects, responding promptly to inquiries via phone, email, and text.
  • Ensure apartments are ready to show daily and for upcoming move-ins, maintaining a high level of quality and attention to detail.
  • Walk buildings, amenities, and vacant apartment homes to ensure they meet our standards, including the tour path for prospects and the welcome home experience for all residents.
  • Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters.
  • Assist in planning community events and social media marketing, helping to create an unforgettable experience for those who enter our doors.
  • Maintain community-related communications and vendor relationships, ensuring seamless interactions with our residents and partners.

As a Customer Experience Specialist, you will have the opportunity to grow and develop your skills, with room to advance into future management positions. If you're passionate about delivering exceptional customer experiences and have a knack for innovation, we want to hear from you



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