Admissions and Enrollment Advisor

7 hours ago

Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary

The Admissions & Enrollment Advisor plays a critical role in navigating students through the admission and enrollment process at OSUIT. This position requires a high level of customer service, organizational skills, and attention to detail to ensure compliance with Oklahoma State Regents policies.

Key Responsibilities
  • Direct and process prospective students, new students, and returning students through the admission process.
  • Build classes, collect enrollment, register students, and make ID numbers for concurrent High School students, Upward Bound, and other special students and programs.
  • Interpret placement guidelines to determine the need for remedial coursework.
  • Review college transcripts to determine remediation needs and maintain Admissions files to ensure compliance with Oklahoma State Regents policies.
  • Keep abreast of academic program of study requirements to advise students, families, and others on academic programs of study.
  • Create student identification cards to verify student eligibility for services on campus and interact with representatives from all academic departments.
  • Provide direct supervision of student workers and serve students on behalf of academic departments during peak enrollment and break periods and events.
  • Data entry into student information systems and scanning and indexing all documents to student e-files via Grooper and the Banner Document Manager.
Requirements
  • Associate Degree from an accredited college or university required.
  • Substantiated experience in a high-volume customer service environment may be considered in lieu of degree requirement.
  • Evidences a history of demonstrating ethical and professional behavior.
  • One to three years of relevant experience in a high-volume customer service environment, preferably in a college or university setting.
  • Strong human relations skills and a positive "can-do" attitude are critical.
  • Must exhibit ability to perform as a team player, assisting and supporting co-workers and others as necessary.
  • Professional appearance and demeanor should be modeled at all times.
  • Must be service-oriented with ability to work and respond effectively to various audiences of internal and external students and clients, exhibiting high productivity standards.
  • Strong organizational and synthesizing skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.
  • Must be flexible, innovative, and self-motivated.
  • Must have a willingness to continually self-initiate learning to remain current.
  • Should be able to quickly grasp and apply training, and assist team-mates and others in learning new skills and approaches.
  • Computer skills to include word processing, spreadsheets, project management, and electronic communications.
  • Excellent written communication and listening skills and customer responsiveness are essential.
  • Ability to work some evenings and weekends.
  • Normal office physical environment; ability to lift up to 25 pounds.

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