Front Desk Associate
7 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Comfort Inn & Suites Frisco. As the first point of contact for our guests, you will play a crucial role in providing an exceptional customer experience.
Key Responsibilities- Guest Interaction: Greet guests warmly and provide a friendly and professional welcome. Answer inquiries, address guest concerns, and provide information about the hotel's facilities, services, and local attractions.
- Reservation Management: Handle guest reservations efficiently, ensuring accuracy in booking details. Coordinate with housekeeping and other departments to meet guest needs.
- Check-In and Check-Out: Manage the check-in and check-out process, verify guest identification, and process payments accurately. Provide room keys and assist with luggage when necessary.
- Telephone and Email Correspondence: Manage incoming calls and emails, taking reservations and addressing guest inquiries promptly and professionally.
- Billing and Invoicing: Prepare bills, process payments, and maintain guest accounts. Resolve any billing discrepancies and ensure a seamless payment process.
- Safety and Security: Monitor security cameras and ensure the safety and security of guests, staff, and the property. Follow safety protocols and assist in emergency situations as required.
- Guest Services: Handle special requests and provide additional services such as wake-up calls, arranging transportation, and delivering messages to guests.
- Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Keep the front desk area clean and organized.
- Collaboration: Collaborate with other hotel departments, including housekeeping, maintenance, and management, to ensure a smooth operation and address guest needs promptly.
- 1 year experience in a hospitality customer service or front desk role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in using reservation and billing software systems.
- Ability to handle cash and process payments accurately.
- Problem-solving skills and the ability to remain calm under pressure.
- Knowledge of local attractions and services to assist guests.
- Professional appearance and demeanor.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
The compensation for this position typically ranges from $10 to $13 per hour, depending on experience, work hours, and other factors.
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Front Desk Associate
3 days ago
Frisco, Texas, United States LNR JOINT VENTURE INC Full timeJob Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Comfort Inn & Suites Frisco. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Key...
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Front Desk Sales Associate
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Front Desk Associate
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Frisco, Texas, United States Omni Hotels Full time{"Job Title": "Front Desk Agent", "Job Description": "Deliver Exceptional Guest ExperiencesOmni Hotels & Resorts is seeking a skilled Front Desk Agent to provide a warm and welcoming experience for our guests. As a key member of our hospitality team, you will be responsible for processing guest check-ins and check-outs, responding to inquiries, and ensuring...
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Hospitality Office Coordinator
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