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Front Desk Associate

2 months ago

Frisco, Texas, United States Scenthound Northeast DFW Full time
About the Position

The Sales & Front Desk Associate is a key role at Scenthound Northeast DFW, focused on selling memberships while providing exceptional service to every customer.

Key Responsibilities
  • Drive Membership Sales: Utilize health and wellness education to drive membership sales and increase revenue.
  • Meet Key Performance Indicators: Achieve average ticket price and rebook ratio targets through memberships, services, add-ons, and retail sales.
  • Develop Membership Leads: Identify and follow up with potential members to increase sales and revenue.
  • Provide Exceptional Customer Service: Answer phone calls, schedule customer appointments, manage customer profiles and records, and resolve customer concerns.
  • Manage Cash Drawer: Responsible for daily cash handling and maintaining a clean and organized cash drawer.
  • Adhere to Scenthound Sanitary and Cleaning Practices: Maintain a clean and presentable reception area, adhering to Scenthound's high standards for cleanliness and sanitation.
Requirements
  • Confidence in Selling Services and Products: Ability to confidently sell services and products to customers.
  • Excellent Communication Skills: Ability to effectively communicate with customers, team members, and dog parents (in person and on the phone).
  • Problem-Solving Skills: Ability to independently solve problems using Scenthound values and culture as a guide.
  • Attention to Detail: Ability to maintain attention to detail and ensure accuracy in all aspects of the job.
  • Time-Management Skills: Ability to schedule appointments efficiently and manage time effectively.
  • Accountability: Ability to hold oneself and others to Scenthound standards.
About Scenthound Northeast DFW

Scenthound Northeast DFW is a leading provider of health and wellness services for dogs. We are committed to providing exceptional service to our customers and creating a positive and supportive work environment for our team members.