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Front Desk Agent Full Time Position

2 months ago

Frisco, Texas, United States Omni Hotels Full time
{"Job Title": "Front Desk Agent", "Job Description": "Deliver Exceptional Guest Experiences

Omni Hotels & Resorts is seeking a skilled Front Desk Agent to provide a warm and welcoming experience for our guests. As a key member of our hospitality team, you will be responsible for processing guest check-ins and check-outs, responding to inquiries, and ensuring that every guest feels valued and cared for.

Key Responsibilities:
  • Process guest arrivals and departures with accuracy and efficiency
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Set up accurate accounts for each guest, including room type, payment, and special requests
  • Communicate with other departments to ensure seamless guest experiences
  • Maintain confidentiality of guest information and maintain a secure environment
Requirements:
  • Ability to communicate effectively with guests, management, and colleagues in a fast-paced environment
  • Ability to work accurately and efficiently with computer systems
  • Previous customer service experience, preferably in a hotel or hospitality setting
  • Ability to work well under pressure and prioritize tasks effectively

Omni Hotels & Resorts is an equal opportunity employer. We are committed to providing a work environment that is inclusive and respectful of all employees.

", "Company Overview": "Omni Hotels & Resorts is a leading hospitality company with a portfolio of luxury and upscale hotels across the United States. Our mission is to deliver exceptional guest experiences and provide a work environment that is inclusive and respectful of all employees."}