Account Manager

8 hours ago

Newark, New Jersey, United States Martindale-Avvo Full time
About the Role

Martindale-Avvo is seeking a driven and self-starting professional to join our team as an Account Manager. This role is ideal for someone who is creative, competitive, and confident, with a passion for growing and retaining existing customer relationships.

Key Responsibilities
  • Identify and target revenue growth opportunities for upselling additional Martindale-Avvo products and services in an assigned book of business.
  • Upsell and renew existing customers to meet or exceed monthly upsell and churn goals.
  • Onboard and manage new customer accounts as assigned.
  • Negotiate and close upsell and renewal contracts.
  • Handle and save customer cancellation inquiries.
  • Establish and maintain high-level customer relationships.
  • Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics, and reports.
  • Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction.
  • Single point of contact as an expert regarding the firm's current marketing program, their results, and new opportunities to capitalize on their current plan.
  • Maintain high activity levels by meeting or exceeding established performance metrics.
  • Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections.
  • Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program.
  • Demonstrate the highest level of professionalism.
  • Utilize and adopt all required processes, tools, and systems, including Salesforce.com.
  • Provide accurate sales forecasts and develop continual business growth.
  • Comply with company and sales policies and procedures in an ethical manner.
Requirements
  • BA/BS or equivalent.
  • 2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions. Experience in digital marketing is a plus.
  • Excellent oral and written communication skills, presentation skills, and phone presence.
  • Strong probing, negotiation, and closing skills. Phone sales is a plus.
  • Tech savvy with working knowledge of software and internet applications, including Salesforce.com and Google Workspace.
  • Track record of building customer loyalty and customer relations.
  • Extraordinary work ethic with exceptional organizational and time-management skills.
  • Positive attitude with a passionate desire to win and succeed. Entrepreneurial mindset.
About Internet Brands

Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are equal-opportunity employers.

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