Client Experience Coordinator

4 days ago

Carmel, Indiana, United States TriMedx Full time
Client Experience Coordinator

At TRIMEDX, we are seeking a highly skilled and detail-oriented Client Experience Coordinator to join our team. As a Client Experience Coordinator, you will play a critical role in delivering exceptional service to our clients by coordinating repairs between healthcare professionals and TRIMEDX technicians.

Key Responsibilities:
  • Manage incoming interactions from healthcare professionals in a timely and courteous manner.
  • Demonstrate active listening skills and ask probing questions to relay the best possible information to the repair technician.
  • Document accurate information in work order systems.
  • Notify the appropriate field technician and escalate emergency situations utilizing call flow processes.
  • Demonstrate understanding of the healthcare environment, including medical equipment terminology.
  • Effectively use resources to solve customer issues or direct them to the appropriate source.
  • Adapt to process changes by staying current with new customer needs and CEC training materials.
  • Document and escalate safety incidents to the appropriate management and regulatory departments.
  • Demonstrate ownership and initiative by performing all necessary follow-up activities.
  • Document and escalate issues that may impact the CEC's ability to deliver upon the service model.
  • Assist with visitor side by sides.
  • Assist with peer coaching.
  • Data entry and analysis.
  • All other duties as assigned.
Requirements:
  • Must be able to type 45 wpm.
  • Must have experience with Microsoft Outlook, or similar email solutions.
  • Customer service experience preferred.
Education and Qualifications:
  • High School or equivalent degree required; college education preferred.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. We are committed to providing a safe and productive work environment, and we prohibit the use of controlled substances or marijuana on all TRIMEDX and Customer property or during working/on-call hours.

  • Client Relationship Specialist

    1 month ago

    Carmel, Indiana, United States BMO Financial Group Full time

    Job SummaryWe are seeking a highly skilled Client Relationship Specialist to join our team at BMO Financial Group. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesProvide administrative and operational support to the delivery of financial...

  • Logistics Coordinator

    3 weeks ago

    Carmel, Indiana, United States Aspire Indiana Full time

    Job SummaryThe Transportation Associate will be responsible for safely and efficiently transporting clients and employees, planning transportation schedules, coordinating vehicle maintenance, and managing the pickup and delivery of mail and supplies as needed. This role will be based in a fast-paced transportation environment.Key ResponsibilitiesTransport...

  • Pet Care Coordinator

    4 weeks ago

    Carmel, Indiana, United States Banfield Pet Hospital Full time

    Job Title: Client Service CoordinatorAt Banfield Pet Hospital, we're seeking a highly motivated and customer-focused Client Service Coordinator to join our team. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the smooth operation of our hospital.Key Responsibilities:Provide exceptional...

  • Pet Care Coordinator

    24 hours ago

    Carmel, Indiana, United States Banfield Full time

    Pet Care Coordinator Job DescriptionWe are seeking a skilled Pet Care Coordinator to join our team at Banfield Pet Hospital in Carmel, IN.Job Summary: The Pet Care Coordinator drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team and ensuring good communication with associates and clients.Key...

  • Operations Coordinator

    3 weeks ago

    Carmel, Indiana, United States Behind the Design Full time

    Behind the Design is Seeking a Solution-Driven Operations CoordinatorWe are a family-owned interior design business with a proven track record of success, offering bespoke solutions for indoor and outdoor shades, window coverings, and more. We are looking for a confident and organized Operations Coordinator to join our dynamic team.Key...

  • Operations Coordinator

    5 days ago

    Carmel, Indiana, United States Behind the Design Full time

    Operations Coordinator Job DescriptionWe're seeking a highly organized and detail-oriented Operations Coordinator to join our team at Behind the Design. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of materials and information between clients, vendors, and our installation team.Key...

  • Event Experience Ambassador

    4 weeks ago

    Carmel, Indiana, United States Maverick Solutions Full time

    Event Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Event Customer Service Representative. In collaboration with our Event Coordinators, this role will focus on increasing the visibility and awareness of our clients' products through pre-planned local events. Our company, Maverick...

  • Client Success and Reporting Specialist

    4 days ago

    Carmel, Indiana, United States Tokio Marine HCC Full time

    Job Title: Client Success and Reporting SpecialistTokio Marine HCC is a leading provider of specialty insurance solutions, with a global presence and a commitment to excellence. We are seeking a highly skilled Client Success and Reporting Specialist to join our team.Job Summary:The Client Success and Reporting Specialist will play a critical role in ensuring...

  • Project Coordinator

    3 weeks ago

    Carmel, Indiana, United States Mercadien Consulting LLC Full time

    Project Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Mercadien Consulting LLC. As a Project Coordinator, you will play a crucial role in supporting our production team and ensuring the smooth execution of projects.Responsibilities:Schedule production team(s) and ensure timely...

  • Operations Coordinator

    4 weeks ago

    Carmel, Indiana, United States Behind the Design Full time

    Job Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Behind the Design. As an Operations Coordinator, you will play a critical role in ensuring the smooth flow of materials and information between clients, vendors, and our installation team.Key Responsibilities:Project manage a high...

  • Accounts Receivable Coordinator

    4 days ago

    Carmel, Indiana, United States Securitas Electronic Security Inc Full time

    Accounts Receivable Coordinator Job DescriptionAt Securitas Technology, we are committed to delivering exceptional client experiences and helping make the world a safer place. As an Accounts Receivable Coordinator, you will play a vital role in our financial operations, ensuring the smooth flow of cash and revenue into our business.Key...

  • Project Coordinator

    3 weeks ago

    Carmel, Indiana, United States Mercadien Consulting LLC Full time

    Project Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Project Coordinator to join our dynamic team at Mercadien Consulting LLC. As a key member of our production team, you will play a crucial role in ensuring the smooth execution of projects.Responsibilities:Schedule production teams and assist the Project Manager in...

  • Logistics and Operations Coordinator

    4 weeks ago

    Carmel, Indiana, United States Behind the Design Full time

    Job Title: Logistics and Operations CoordinatorWe are seeking a highly organized and detail-oriented Logistics and Operations Coordinator to join our team at Behind the Design. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of materials and information between clients, vendors, and our installation...

  • Operations Coordinator

    3 days ago

    Carmel, Indiana, United States Behind the Design Full time

    Behind the Design: A Leader in Luxury Home SolutionsWe're seeking a highly organized and detail-oriented Operations Coordinator to join our dynamic team at Behind the Design. As a key member of our operations team, you will play a crucial role in ensuring the seamless flow of materials and information between clients, vendors, and our installation team.Key...

  • Client Service Advocate

    3 days ago

    Carmel, Indiana, United States The MJ Companies Full time

    About the JobMJ Retirement is seeking a dedicated and detail-oriented Client Advocate to collaborate closely with Account Managers and Client Executives in delivering high-level service to our clients. This role involves precise attention to detail reviewing contracts for policy accuracy and providing day-to-day support to customers.Key...

  • Project Coordinator

    3 weeks ago

    Carmel, Indiana, United States Mercadien Consulting LLC Full time

    Project Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Project Coordinator to join our production team. As a key member of our team, you will be responsible for scheduling production teams, assisting the Project Manager in identifying resources, and proactively identifying solutions to scheduling...

  • Operations Coordinator

    3 days ago

    Carmel, Indiana, United States Behind the Design Full time

    Job OverviewWe're seeking a highly organized and detail-oriented Operations Coordinator to join our team at Behind the Design. As a key member of our operations team, you will be responsible for managing the flow of materials and information between clients, vendors, and our installation team.Key ResponsibilitiesProject-manage the seamless flow of materials...

  • Client Advocate, Retirement

    7 days ago

    Carmel, Indiana, United States The MJ Companies Full time

    About the JobMJ Retirement is seeking a dedicated and detail-oriented Client Advocate to collaborate closely with Account Managers and Client Executives in delivering high-level service to our clients. This role involves precise attention to detail reviewing contracts for policy accuracy and providing day-to-day support to customers.Key...

  • Client Services Associate

    2 months ago

    Carmel, Indiana, United States Rockefeller Financial Full time

    About Rockefeller Capital Management:Rockefeller Capital Management, established in 2018, stands as a premier independent financial advisory firm. With roots tracing back to 1882 as the family office of John D. Rockefeller, the firm has transformed to provide strategic counsel to ultra- and high-net-worth individuals, families, institutions, and corporations...

  • Project Coordinator Operations

    3 weeks ago

    Carmel, Indiana, United States Behind the Design Full time

    Job DescriptionBehind the Design is seeking a highly organized and detail-oriented Project Coordinator, Operations to join our team!About the Role:We are looking for a proactive problem-solver with a "figure-it-out" attitude to manage the seamless flow of materials and information between clients, vendors, and our installation team. As a Logistics and...