Operations Coordinator

4 weeks ago


Carmel, Indiana, United States Behind the Design Full time
Behind the Design: A Leader in Luxury Home Solutions

We're seeking a highly organized and detail-oriented Operations Coordinator to join our dynamic team at Behind the Design. As a key member of our operations team, you will play a crucial role in ensuring the seamless flow of materials and information between clients, vendors, and our installation team.

Key Responsibilities:
  • Manage a high volume of projects at various stages, ensuring timely completion and customer satisfaction.
  • Maintain efficient warehouse operations, including virtual logging and physical management of inventory.
  • Prepare materials and provide installers with product and installation details.
  • Communicate effectively with vendors and logistics partners regarding orders, deliveries, and timelines.
  • Support installation scheduling and troubleshoot any changes that arise.
  • Provide project support to the Operations Manager with the goal of eventually managing parts of the process independently.
  • Update multiple platforms, including Salesforce, Smartsheet, and vendor portals, throughout the project management process.
  • Ensure project timelines are met through effective coordination among internal teams, clients, and vendors.
  • Occasionally visit project sites to assist with installations or deliver products (mileage reimbursement provided).
  • Handle incoming repair requests and schedule follow-up service calls for customer service.
  • Problem-solve confidently and proficiently on the spot.
  • Assist the Operations Manager with any additional priorities or tasks as needed.
  • Provide showroom coverage as required.
  • Potential for quarterly out-of-state travel.
Requirements:
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Ability to lift up to 50 lbs regularly.
  • Basic knowledge of warehouse operations and inventory management.
  • Familiarity with Salesforce, MS Office Suite, Smartsheet, or ERP systems is a plus.
  • Background in customer service and/or account management; operations experience is desirable.
  • Experience in distribution, purchasing, and/or vendor management is preferred.
  • A curious, confident, and driven mindset focused on solutions.
  • Willingness to collaborate with a dynamic team of lifelong learners.
  • Comfort in driving to and attending onsite appointments in luxury home settings.
  • Experience with luxury in-home products is a plus.
  • Openness to shifting priorities on a daily basis.
  • Bonus points for a background in design sales and operations.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're a motivated and detail-oriented individual with a passion for operations and customer service, we encourage you to apply today



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