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Sales Representative

3 months ago

Blue Hill, Maine, United States Viking Inc Full time
Job Overview

IMMEDIATE SUPERVISOR: Store Manager

PRIMARY FUNCTION: This role is essential for fostering strong customer relationships by delivering informative, efficient, and friendly service to both existing and prospective clients.

KEY RESPONSIBILITIES (additional tasks may be assigned as necessary):

  • Engage in Front Counter Sales
  • Follow up on quotes and pending orders
  • Deliver exceptional customer service to guarantee complete client satisfaction
  • Build rapport with customers by addressing their inquiries in a timely and courteous manner
  • Process orders through various channels including in-person, phone, or email
  • Communicate effectively with dispatchers to coordinate delivery requests, ensuring operational efficiency and customer satisfaction
  • Discuss product features and benefits
  • Assess customer needs and recommend suitable products and solutions, including upselling additional items
  • Respond to incoming calls and emails to assist customers promptly
  • Handle payments and apply them to the respective customer accounts
  • Manage inventory by reordering products to maintain well-stocked store and warehouse shelves

SKILLS, KNOWLEDGE & ABILITIES:

  • Proficient in reading, writing, and speaking English
  • Capable of performing basic mathematical calculations and measurements
  • Experienced with Microsoft Office applications
  • Preferred knowledge or experience in building materials
  • Detail-oriented with a strong work ethic
  • Self-motivated and able to work independently as well as collaboratively
  • Strong communication skills (verbal, persuasive, listening, and written)

PHYSICAL REQUIREMENTS:

  • Ability to lift and transport materials weighing up to 25 lbs, with occasional weights exceeding 25 lbs
  • Capability to stand, sit, climb, balance, stoop, kneel, crouch, or crawl as needed
  • Manual dexterity is required
  • Ability to communicate verbally and audibly

**This position is not remote.**
Work schedule: Monday - Friday with rotational Saturdays from 7 AM to 12 PM.