Telecom Application Support Engineer

2 weeks ago


Dallas, Texas, United States InfoVision Inc. Full time

Position: Senior Pega Application Support Engineer

Company: InfoVision Inc.

Overview: This role is focused on providing expert support for Pega applications within a Telecom Ordering framework. Candidates should possess extensive experience in production support and leadership.

Key Responsibilities:

  1. Minimum of 10 years of experience in Pega application support, specifically in a Telecom Ordering context.
  2. Proficient in Pega QP (Quick Processor), Job Scheduler (JS), and Pega Diagnostic Center (PDC) Alerts for Reflows.
  3. Strong understanding of Pega Case Management and Decisioning, with a preference for Pega PRPC Case Management certification.
  4. Hands-on experience with Kibana and Elastic Search for log analysis, including the creation of alerts for monitoring production spikes.
  5. Expertise in using POSTMAN for API testing.
  6. Solid knowledge of SQL queries and Oracle Database.
  7. Experience in monitoring Tableau dashboards for performance insights.
  8. Ability to lead a team of Pega application support engineers effectively.

Qualifications: The ideal candidate will have a proven track record in production monitoring and team leadership within the Pega ecosystem.



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