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Application Support Expert

2 months ago

Dallas, Texas, United States Dice Full time

Job Summary

Dice is seeking a highly skilled Reliability Engineer to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our applications and infrastructure.

Key Responsibilities

  • Minimize downtime and maximize performance of supported applications
  • Provide technical expertise to stakeholders and end users to ensure continuous normal operations
  • Stay up-to-date with current software and hardware technologies to enhance software development
  • Ensure supported application services are highly available, reliable, and performant through monitoring and alerting
  • Develop solutions to improve the ability to effectively monitor application services in a large-scale and complex environment
  • Provide technical assistance for business operations and application development to ensure applications are running optimally in production, test, and development environments
  • Implement and maintain SRE dashboards, bots, automation, and other solutions based on current operational needs and release changes
  • Work with users to resolve third-party interfacing system technical issues
  • Facilitate deployment and support of the full lifecycle of applications in the data center and Amazon Web Services
  • Identify repetitive, manual, and scalable tasks and potentially automate them using scripting/programming languages or tools
  • Participate in new application and infrastructure designs and architectures meetings, sharing current operational standards and guidelines for large-scale distributed systems with a focus on operability
  • Serve as a technical resource to internal and external IT groups
  • Assist development staff in understanding software products and any enhancements that are deployed
  • Consult with developers on issues related to the impact of development on the infrastructure

Requirements

  • Intermediate level in large scale web operations and web-based architectures
  • Intermediate level in logistical analysis, verbal communication, and written communication
  • Ability to work individually or as part of a team while building and maintaining professional relationships
  • Ability to multi-task in a fast-paced environment
  • On-call escalations for incident resolutions; programming languages and specialized technical abilities