Senior Patient Services Representative

6 days ago


Edmond, Oklahoma, United States OU Health Full time
Job Title: Senior Patient Services Representative

OU Health is seeking a highly skilled and detail-oriented Senior Patient Services Representative to join our team in the OB/GYN Clinic. As a key member of our clinical staff, you will play a vital role in ensuring the smooth operation of our facility and providing exceptional patient care.

Key Responsibilities:
  • Schedule patient appointments and coordinate clinic operations
  • Provide information about clinic operations and procedures
  • Obtain and update patient demographics, insurance information, and medical records
  • Answer phone calls and direct patients to the appropriate staff member
  • Prepare and enter healthcare providers' schedules into the computer
  • Coordinate schedules for patients requiring multiple services
  • Check in and check out patients, accept payments, and prepare encounter forms
  • Code procedures and diagnoses, and ensure resident and faculty signatures on encounter forms
  • Prepare and distribute ancillary forms, and print and fax physician schedules
  • Filing and organization of patient charts, and maintenance of log of charts in storage
  • Referrals and authorizations, including verifying insurance eligibility and primary care physicians
  • Communicate with patients, staff, and external parties in a professional and courteous manner
Requirements:
  • 1.5 years of experience in customer service, including at least 6 months in a clinical environment
  • Good verbal and written communication skills, customer service skills, and interpersonal skills
  • Proficient with Microsoft Office tools

OU Health offers a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We are an equal opportunity employer and value diversity and inclusion in the workplace.



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