Customer Service Representative

7 hours ago

Dallas, Texas, United States BNSF Logistics Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at BNSF Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide prompt and courteous service to customers via phone, email, and electronic data interchange portal.
  • Maintain a high level of professionalism with clients and establish a positive rapport on each interaction.
  • Conduct load building and appointment setting for specific customers in conjunction with the Account Management team.
  • Accurately build and rate loads to reduce billing errors.
  • Work with the Account Management team to ensure daily customer relations activities are completed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Perform track and trace requests of freight in various modes of service.
  • Interpret shipping status data accurately and communicate information to customers in a concise and professional manner.
  • Respond to billing inquiries and refer to the billing team as required.
  • Ensure customer satisfaction and provide exceptional customer support.

Requirements:

  • 1+ years of experience in a customer-facing capacity, such as sales, customer service, or relations.
  • Proficiency with Microsoft Office (Excel, Outlook, etc.).
  • General user knowledge of electronic data interchange and customer relationship management systems.
  • Call center, third-party logistics (3PL), and/or trucking industry experience is preferred.

Education/Certifications:

  • High school diploma or equivalent.

About BNSF Logistics:

BNSF Logistics is a technology and people-driven third-party logistics company that delivers what matters to our people, our customers, our carriers, and our communities. We achieve this through our commitment to our Guiding Principles, which helps us create the ultimate competitive advantage in the marketplace.

We are a place where diverse talent works together every day in an inclusive way to create and implement the best ideas to help us deliver what matters. We are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

  • Customer Service Representative

    6 days ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...

  • Customer Service Representative

    2 days ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair services with over 100 locations nationwide. Our company has been franchising since 1999 and has established itself as a trusted brand in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to...

  • Customer Service Representative

    8 hours ago

    Dallas, Texas, United States Wilbert Funeral Service Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wilbert Funeral Services Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to...

  • Customer Experience Representative

    6 days ago

    Dallas, Texas, United States Service King Full time

    Job SummaryThe Customer Experience Representative is a key member of the Service King team, responsible for delivering exceptional customer service throughout the repair process. This role requires a high level of customer service, communication skills, and a positive attitude.Key ResponsibilitiesReview with customers and walk through high-level repair...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position OverviewThe role of the Customer Experience Associate is pivotal in our Customer Care Center. This position involves providing exceptional support to our clients, insurance partners, and vendors.About UsService King Collision Repair Centers is a leading provider in the collision repair industry, dedicated to delivering high-quality repairs backed by...

  • Customer Service Representative

    4 days ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...

  • Customer Service Representative

    6 days ago

    Dallas, Texas, United States Pilot Freight Service Full time

    **Job Summary:**The Customer Service Agent is responsible for providing exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.**Key Responsibilities:**Frequent and accurate communication to customers, cartage agents, and other station and company personnel.Provide...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServiceWe are a leading provider of residential garage door solutions with a nationwide presence. Our dedicated technicians repair over 1000 garage doors daily, showcasing our expertise and commitment to customer satisfaction.Our MissionTo deliver exceptional garage door repair services, ensure customer satisfaction, and recognize...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States SupportNinja Full time

    Work Location: 2550 Pacific Ave, Dallas, TX 75226Start Date: ASAPSalary: $15Work Schedule: 8AM-5PM, M-F Work Set Up: OnsiteSupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. We change the game by prioritizing fun in our...

  • Customer Service Associate

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...

  • Customer Service Associate

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...

  • Customer Service Representative

    1 day ago

    Dallas, Texas, United States Interlake Mecalux Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Interlake Mecalux. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    2 months ago

    Dallas, Texas, United States OutHire Full time

    The Dallas Central Appraisal District is seeking a Customer Service Representative to provide stellar customer service to the public.Come and join the Customer Service Division as a team member of one of the premier Appraisal Districts in TexasThe ideal Customer Service Representative has excellent public relations skills, is adaptable, and has a positive...

  • Customer Service Representative

    1 day ago

    Dallas, Texas, United States PrideStaff Full time

    PrideStaff is seeking a skilled Member Services Representative to join our team.This is a Temp to Hire opportunity with 100% onsite work. As a Member Services Representative, you will work closely with leadership and have opportunities for growth and development.Key Responsibilities:Handle high-volume incoming calls in a call center environmentAssist...

  • Customer Service Representative

    1 day ago

    Dallas, Texas, United States Fresh Form Draft Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fresh Form Draft. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, providing solutions, and resolving issues in a...

  • Customer Service Representative

    3 days ago

    Dallas, Texas, United States GEODIS Group Full time

    Job SummaryThe Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and ensure accurate and efficient...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Insomnia Cookies Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative at Insomnia Cookies. As a key member of our team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.About Insomnia...

  • Customer Service Representative

    2 days ago

    Dallas, Texas, United States Abode Camp Full time

    Job SummaryAbode Camp is seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States Bunzl Distribution USA Full time

    **Job Summary**Bunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.**Key Responsibilities:**Respond to customer inquiries...

  • Customer Service Representative

    2 days ago

    Dallas, Texas, United States piercegroup Full time

    About Pierce GroupPierce Group is a leading organization in the industry, committed to delivering exceptional services to our clients. We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.Job SummaryWe are looking for a customer-focused professional to provide top-notch support to our clients. As a...