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Customer Service Representative

2 months ago

Dallas, Texas, United States piercegroup Full time

About Pierce Group

Pierce Group is a leading organization in the industry, committed to delivering exceptional services to our clients. We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.

Job Summary

We are looking for a customer-focused professional to provide top-notch support to our clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues

Requirements

  • High school diploma or equivalent required
  • 1-2 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office

What We Offer

Pierce Group offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.