Night Auditor Front Desk Associate

2 days ago


Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time
Job Title: Night Auditor/Front Desk Associate

We are seeking a highly skilled and experienced Night Auditor/Front Desk Associate to join our team at NY HOTEL MANAGEMENT.

Job Summary:

The Night Auditor/Front Desk Associate will be responsible for providing exceptional customer service, managing front desk operations, and performing night audit tasks. This is a part-time position that requires flexibility to work overnight hours, holidays, and weekends.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a smooth check-in and check-out process.
  • Manage front desk operations, including handling guest concerns, processing night audit reports, and maintaining accurate records.
  • Perform standard accounting tasks, such as posting guest charges and taxes, and verifying account postings.
  • Supervise hotel staff, ensuring they are providing excellent service and adhering to hotel policies.
  • Operate multi-line phone, responding to guest inquiries and resolving issues in a timely manner.
  • Prepare reports and communications to the Hotel Executive Committee members on night issues and other pertinent information.
Requirements:
  • 1 year of customer service experience, preferably in a hotel setting.
  • Ability to work overnight hours, holidays, and weekends.
  • Strong communication and problem-solving skills.
  • Basic computer skills and knowledge of Opera Property Management Systems.
Benefits:
  • 401(k) matching
  • Employee discount
  • Health insurance
Work Location:

In person



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