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Front Desk Representative

2 months ago

Dallas, Texas, United States The Stoneleigh Dallas Full time

 **About Us**
The Stoneleigh Dallas hotel is a boutique-style urban hotel that offers a unique blend of sophisticated, modern luxury and rich history. Our hotel features art deco decor, a restaurant, and a bar, providing a great work environment where we value family, growth, and excitement.

We are committed to building a diverse and inclusive workplace, and we encourage talented individuals to apply, even if they don't meet every single qualification.

We value U.S. military experience and invite all qualified military candidates to apply.

**Responsibilities:**

 

  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and actively listening to and understanding their requests.
  • Process guest arrivals and departures, ensuring a smooth and efficient experience, and promoting our hotel and brand marketing programs.
  • Verify and imprint credit cards for authorization, handle cash and make change, balance the house bank, and accept and record vouchers, traveler's checks, and other forms of payment.
  • Answer phone calls promptly and professionally, input messages into the computer, and retrieve messages and communicate the content to guests.
  • Close guest accounts at check-out, and ensure guest satisfaction, negotiating compromises as needed.
  • Field guest complaints, conducting thorough research to develop effective solutions, and negotiate results, ensuring guest satisfaction.
  • Remain calm and alert during emergency situations and heavy hotel activity, and plan and implement detailed steps using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.

 Qualifications:

 

  • High school diploma or equivalent required; college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in using a calculator to prepare complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.