Front Desk Representative
3 days ago
**Job Title:** Front Desk Representative
**Job Summary**We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Comfort INN By Choice. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring seamless stays, and maintaining high standards.
Key Responsibilities:
- Welcome guests upon arrival, check them in efficiently, and provide necessary information about hotel amenities and services.
- Handle guest inquiries and requests promptly and professionally, including reservations, room changes, and special accommodations.
- Assist with check-out procedures, ensuring accurate billing and resolving any discrepancies.
- Process payments and maintain accurate records of guest transactions.
- Answer incoming calls and direct them to the appropriate department or individual.
- C-coordinate with housekeeping and maintenance staff to ensure rooms are clean, well-maintained, and ready for guests.
- Provide concierge services such as arranging transportation, recommending local attractions, and making restaurant reservations.
- Address guest complaints and concerns with empathy and professionalism, resolving issues to the satisfaction of the guest and the hotel.
- Maintain a clean and organized front desk area, including stocking supplies and keeping informational materials up-to-date.
Requirements:
- Prior experience in a hotel front desk or hospitality role is preferred.
- Excellent customer service and communication skills.
- Ability to remain calm and courteous under pressure.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software (e.g., Choice advantages Opera, Fidelio) is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Attention to detail and accuracy in handling guest information and transactions.
- Professional appearance and demeanor.
- High school diploma or equivalent; additional certification in hospitality is a plus.
Salary: $45,000 - $55,000 per year
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