Front Desk Professional

1 day ago


Dallas, Texas, United States Accor Hotels Full time
Job Title:

Front Desk Agent

About the Role:

We are seeking a highly skilled and courteous Front Desk Agent to join our team at Fairmont Dallas. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring seamless check-ins and check-outs, and handling all front desk operations.

Key Responsibilities:
  • Maintain complete knowledge of hotel policies, services, and procedures to ensure efficient and personalized service to guests.
  • Anticipate and respond promptly to guests' needs, ensuring their stay is comfortable and enjoyable.
  • Resolve guest complaints in a professional and courteous manner, maintaining positive relationships at all times.
Qualifications:
  • High school graduate or equivalent vocational training certificate.
  • Prior experience as a Front Desk Agent in hospitality is an asset.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits:
  • Paid time off
  • Medical, dental, and vision insurance
  • 401K retirement plan
  • Complimentary shift meal
  • Employee benefit card offering discounted rates at Accor hotels worldwide
Salary Estimate:

$45,000 - $55,000 per year, based on location and experience.



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