Front Desk Associate

3 days ago


Dallas, Texas, United States Comfort INN By Choice Full time
Job Summary

We are seeking a highly skilled Front Desk Associate to join our team at Comfort INN By Choice. As a Front Desk Associate, you will be the primary point of contact for our guests, providing exceptional customer service and ensuring their stay is seamless and enjoyable.

Key Responsibilities:

  • Greet guests warmly and efficiently check them into their rooms, providing necessary information about hotel amenities and services.
  • Handle guest inquiries and requests promptly and professionally, including reservations, room changes, and special accommodations.
  • Assist with check-out procedures, ensuring accurate billing and resolving any discrepancies.
  • Process payments and maintain accurate records of guest transactions.
  • Answer incoming calls and direct them to the appropriate department or individual.
  • Coordinate with housekeeping and maintenance staff to ensure rooms are clean, well-maintained, and ready for guests.
  • Provide concierge services such as arranging transportation, recommending local attractions, and making restaurant reservations.
  • Handle guest complaints and concerns with empathy and professionalism, resolving issues to the satisfaction of the guest and the hotel.
  • Maintain a clean and organized front desk area, including stocking supplies and keeping informational materials up to date.
  • Assist with administrative tasks such as filing, data entry, and correspondence.

Requirements:

  • Prior experience in a hotel front desk or hospitality role is preferred.
  • Excellent customer service and communication skills.
  • Ability to remain calm and courteous under pressure.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software is a plus.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Attention to detail and accuracy in handling guest information and transactions.
  • Professional appearance and demeanor.
  • High school diploma or equivalent; additional certification in hospitality is a plus.

Estimated Salary Range: $35,000 - $45,000 per year.



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