Customer Service Representative

5 days ago

Grand Island, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service in a fast-paced environment.

Key Responsibilities
  • Customer Service: Create a positive first impression by maintaining a clean and inviting dining area, and ensuring coffee and products are always fresh and accurate.
  • Order Processing: Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge, and use proper procedures to ensure accurate orders.
  • Restaurant Operations: Adhere to all operational standards and guidelines for product preparation, and maintain speed of service targets by working efficiently and meeting customers' needs.
  • Policies & Procedures: Follow all restaurant policies, procedures, and standards, and practice proper hand washing techniques and adhere to sanitation guidelines.
  • Health & Safety: Work in compliance with occupational health and safety legislation, and follow safe work practices and procedures.
Requirements
  • Excellent Communication Skills: Ability to work in a fast-paced environment with a sense of urgency, and strong communication and interpersonal skills.
  • Teamwork: Ability to work on a team and with multiple employees, and willingness to assist with training new employees.
  • Attention to Detail: Ability to accurately process orders and maintain attention to detail.
  • Physical Demands: Frequent reaching and manual dexterity, continuous standing on tiled surfaces, and ability to stand for long periods.
What We Offer

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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