Sales and Service Associate

2 weeks ago


San Diego, California, United States FightersMarket Full time

Company Overview: Fighters Market is an expanding business specializing in Brazilian Jiu-Jitsu uniforms and apparel. Our mission is to offer a diverse range of Brazilian Jiu-Jitsu products at competitive prices while delivering exceptional customer service.

Position Summary: We are seeking a motivated and results-oriented Customer Service Specialist to manage both online and in-store sales activities. The ideal candidate will excel in providing outstanding customer service, ensuring high levels of customer satisfaction, and surpassing company expectations. Familiarity with the jiu-jitsu industry is advantageous.

Work Schedule: Full-time, Monday to Friday, 40 hours per week.

Compensation: $18.00 per hour.

Benefits:

  • Vacation: 1 week per year initially, increasing to 2 weeks per year.
  • Group Health Insurance.
  • Paid Holidays.
  • 401k with employer matching.
  • Employee Discounts.
  • Opportunity to be part of a growing business with a positive work culture.
  • Potential for career advancement.

Sales Responsibilities:

  • Deliver high levels of customer satisfaction through excellent sales service.
  • Assess customer needs and provide assistance and information on product features.
  • Go the extra mile to drive sales.
  • Maintain assigned areas in a presentable and stocked condition.
  • Stay informed about products offered and discuss available options.
  • Cross-sell products effectively.
  • Collaborate with team members to meet customer needs.
  • Build productive and trusting relationships with customers.

Customer Service Responsibilities:

  • Manage a high volume of incoming calls efficiently.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives promptly.
  • Maintain records of customer interactions and process customer accounts.
  • Follow established communication procedures and guidelines.
  • Engage proactively with customers.

Qualifications:

  • Proven experience as a sales associate or relevant customer support role.
  • Basic understanding of sales principles and customer service practices.
  • Proficiency in English.
  • Strong communication and interpersonal skills.
  • Familiarity with CRM systems and practices.
  • Customer-oriented with the ability to adapt to various personalities.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High School Diploma or equivalent.
  • At least 36 months of experience in Sales & Customer Service.

Equal Opportunity Employer: We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on any characteristic protected by law.



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