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Service Director

2 months ago

Albuquerque, New Mexico, United States Siddons Martin Emergency Group, LLC Full time
Job Summary

The Assistant Manager is a key member of the Siddons Martin Emergency Group, LLC team, responsible for overseeing daily business activities and ensuring exceptional customer service. This role requires a strong leader who can motivate and direct service staff, while maintaining a clean and safe facility.

Key Responsibilities
  • Leadership and Supervision: Direct and supervise service staff, ensuring they meet company standards and goals.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
  • Facility Maintenance: Maintain a clean and safe facility, including offices and work areas.
  • Inventory Management: Manage inventory, including parts pricing and procurement, stock orders, and data entry.
  • Reporting and Record-Keeping: Maintain accurate and legible company reports and paperwork.
  • Problem-Solving: Identify and report potential problem areas to management, ensuring proactive solutions are implemented.
Requirements
  • Experience: 3-5 years of experience in an automotive service-related industry.
  • Education: High school diploma or equivalent.
  • Certifications: EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus.
Physical Demands

The Assistant Manager must be able to stand, walk, and stoop, kneel, crouch, or crawl regularly. They must also be able to lift and move objects up to 30 pounds occasionally.